- CVS Health (Boston, MA)
- …we do it all with heart, each and every day. **Position Summary** The ** Senior Service Advocate ** will perform research inquiries, issues, and escalations ... of the Quantum Program. **In this role, you will:** + Answer questions and resolve issues as single point-of-contact, based on external, largely written communications. + Oversee a caseload of members as assigned. + Take ownership of each contact to resolve… more
- CVS Health (Boston, MA)
- …Ability to seamlessly multi-task while using multiple systems to efficiently provide service to members + Builds a trusting, empathetic relationship with our members ... Qualifications** **Education** + At least 2 years of experience in customer service , healthcare and/or a call center + Demonstrated organizational skills, including… more
- TD Bank (Boston, MA)
- …with our long-term strategy of designing stores that enable advice. The Senior Manager, Store Strategy & Transformation leads the program management component of ... measurable results and positive impact to Customer, Employee, capacity, service levels and/cost to serve + Supports vision and...levels of management and works with business lines to advocate for adoption of changes identified + Develops program… more
- Teradyne (North Reading, MA)
- …an emphasis on Rapid Response and Oracle Fusion system experience . Advocate and recommend platform-based solutions appropriate to the stated business requirements. ... complex and technical topics into clear, compelling executive presentations for senior management. . Gather and examine business requirements, author Business… more
- IBM (Lowell, MA)
- …users and manage access with identity-based security controls. * Consul standardizes service networking, allowing you to discover and securely connect any service ... Cloud! What you'll do (responsibilities) * We're looking for Senior Engineers with a deep backend focus to join...solutions that align with requirements and customer needs. * Advocate for strategic technical roadmap initiatives that enhance the… more
- Forrester (Cambridge, MA)
- …preferred. As a member of Forrester's digital customer success organization, the Senior Digital Engagement Manager is responsible for the value delivered to ... in their accounts to drive high engagement and serve as a client advocate which will drive strong renewal rates and generate additional enrichment opportunities. +… more
- Ford Motor Company (Boston, MA)
- …of Enterprise Techonology Global Digital - is seeking a strategic and inquisitive Senior Manager Digital Retail Experience -- Strategy & Dealer Tools Leader to ... the dealer process and providing dealer sales efficiency. + Advocate for dealer efficiency with digital retail at Point...+ Paid time off for individual and team community service + A generous schedule of paid holidays, including… more
- Cardinal Health (Boston, MA)
- …set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, ... and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and… more
- Amazon (Boston, MA)
- …across the entire AWS organization (#oneteam) to bring access to product and service teams, to get the right solution delivered and drive feature innovation based ... as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon RDS database services, AWS Identity and...managers who cover major customer groupings. Be a customer advocate - Work with AWS engineering teams to convey… more
- Philips (Cambridge, MA)
- …standards through audits, corrective actions, and compliance initiatives. + Act as the senior advocate for service partners in executive-level discussions, ... **Director, Global Service Partner Management** You will drive the development...You will drive the development and execution of advanced service delivery frameworks to support our Global Sleep &… more
- Capital One (Cambridge, MA)
- Senior Product Manager, Enterprise Model Platform (EMP) Training Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... fraud, and delivering intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to… more
- CVS Health (Boston, MA)
- …it all with heart, each and every day. **Position Summary** + Acts as an advocate and subject matter expert guiding the business by serving as a quality champion ... and effectiveness of work processes in claim processing and customer service that impact customer satisfaction, medical cost management, and operational efficiency.… more
- Philips (Cambridge, MA)
- …and quality. + Partner with clinical, product, and business leaders to align service strategies, influence solution design, and advocate for customer needs. + ... ** Senior Manager, Clinical Adoption.** Lead and elevate the...Lead and elevate the delivery of large-scale Enterprise Imaging service solutions that drive clinical excellence, operational efficiency, and… more
- Danaher Corporation (Marlborough, MA)
- …Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Senior Field Service Engineer is responsible ... as deemed by Leica Microsystems technical staff. A clear advocate for the customer (internal and external) and a...for the company. This position reports to the District Service Manager and is part of the Life Sciences… more
- Jacobs (Boston, MA)
- …the resources and financial strength of a large global company. Your impact: * As a Senior Project Manager, you'll be a key member of our New England Water team and ... and strategic market penetration. * Serve as a highly visible executive advocate for Jacobs by actively participating in professional industry organizations (eg,… more
- Huron Consulting Group (Boston, MA)
- …Join our team as the expert you are now and create your future. Senior Managers serve in an outward-facing, hands-on, and multi-faceted role combining project and ... vary based on project size/scope and individual skill-sets and strengths, the Senior Manager can expect to spend considerable time on client-facing engagements… more
- Humana (Boston, MA)
- …help us put health first** Humana's Marketing organization is seeking an experienced Senior Associate, Campaign Strategy to join the team working remote. Are you a ... who thrives on turning insights into action? As the ** Senior Associate, Campaign & Brand Strategy** _(internally known as...toolkits, and reporting frameworks + Act as a brand advocate within agile go-to-market pods, fostering connection to brand… more
- Pegasystems (Boston, MA)
- Senior Client Success Manager - FS/Banking Job Category: Client Success Location: US - Massachusetts - Remote | US - North Carolina - Remote **Meet Our Team:** Pega ... to drive our client's success. **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and **expanding relationships**… more
- Autodesk (Boston, MA)
- …think across the system, champion design ideas, collaborate with stakeholders, advocate for the customer, and deliver impactful data-driven designs. Our designers ... Reporting to the Manager of Experience Design for Commerce Experiences, the Senior User Experience Designer will focus on driving innovative and user-centric… more
- CVS Health (Wellesley, MA)
- …this mission, we are seeking dynamic leaders in marketing, customer experience, and service design who are eager to innovate and push boundaries to deliver impactful ... the lives of our customers. **Position Overview:** As the ** Senior Manager of Retail Brand Experience Strategy** , you...In leading the **Strategic Formats initiative** , you will advocate for and execute innovative initiatives that elevate the… more