- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Agent - Bilingual (English/Spanish) Only** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full ... **WORK LOCATION: Remote, work from home after training** **STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality customer… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- TEKsystems (Palatine, IL)
- …Duties and Responsibilities: * Interact with customers via phone and email in a call center environment. * Listen to customer concerns and questions with the ... effectively to resolve customer issue quickly and ensure satisfaction. Skills call center , customer service, Microsoft office, customer support, troubleshooting,… more
- The Chicago Lighthouse (Chicago, IL)
- …staff to answer questions and give ongoing feedback; + Conduct regular review of all call center agent performance and organize training sessions for under ... Center Team Leads provide ongoing training for call center representatives, they monitor of agent call handling, and provide regular feedback to their… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full Time **Education Level** 2 Year ... Category** Management **Job Description** **STATEMENT OF PURPOSE** **:** The Call Center Supervisor is responsible for direct...Randomly listen in on calls; + Establish communication with agent ; + Resource for questions, issues, or concerns; +… more
- Crane Payment Innovations (Mount Prospect, IL)
- …will bring to this role excellent customer service with demonstrated success in a high-volume call center . You must have a proven track record of the ability to ... **Dispatch Operations Agent ** Location **IL, Mt. Prospect** Department **Field Support** Employment Type **Full Time** Have you ever used the self-checkout in a… more
- Eligo Energy, LLC (Chicago, IL)
- …for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. ... Customer Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers… more
- Help at Home (Chicago, IL)
- …serving people and the communities we are part of._ **Job Summary:** The Contact Center Team Lead will be responsible for overseeing the daily operations of the ... contact center , ensuring customers are receiving the highest level of...high level of service delivery as well as monitoring call trends and suggest solutions to resolve issues identified… more
- Rush University Medical Center (Chicago, IL)
- …provider portals, telephony and related reporting and workforce management systems, call center systems, and capacity management tools. 13. Participates ... **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center … more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... Responsible for analyzing their assigned LOB (line of business) agent systems and processes. Supports and improves processes for... success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis)… more
- The Hartford (Chicago, IL)
- …relationships and queries. Design and Build AI Agents: + Design and develop scalable AI agent frameworks to manage high call volumes by assisting human agents in ... and AI agents to enable virtual assistants for Contact Center Agents. Build and Support AI Use Cases: +...touch + Stay updated on AI advancements, optimize AI agent performance through testing, and provide mentorship to junior… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- CVS Health (Northbrook, IL)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... actions (as applicable), supporting questions and facilitate the live call . + Utilize FOX, DMAIC, LEAN, 8D and other...+ Ability to act as an improvement / change agent , supporting efforts from identification through delivery and validation… more