- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Agent - Bilingual...issues, technical issues or general map questions. Call Center Agents will be responsible for assuring ... **WORK LOCATION: Remote, work from home after training** **STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality customer… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Interact with customers via phone and email in a call center environment. * Listen to customer...Center , Retail, Consumer Interaction, Apple Store, ATT&T) - Technical ; smart devices, ios and androids, computers, smart phones,… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Interact with customers via phone and email in a call center environment. * Listen to customer...Center , Retail, Consumer Interaction, Apple Store, ATT&T) - Technical ; experience with smart devices, OIS and androids, computers,… more
- The Chicago Lighthouse (Chicago, IL)
- …staff to answer questions and give ongoing feedback; + Conduct regular review of all call center agent performance and organize training sessions for under ... Team Leads provide ongoing training for call center representatives, they monitor of agent ...adhered to, as well as to observe employee demeanor, technical accuracy and conformity to company policies; + Assist… more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... for care agent success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis) team, Business process team,… more
- The Hartford (Chicago, IL)
- …relationships and queries. Design and Build AI Agents: + Design and develop scalable AI agent frameworks to manage high call volumes by assisting human agents in ... Lead and manage a team of data engineers, providing technical guidance, mentoring, and career development opportunities. + Collaborate...and AI agents to enable virtual assistants for Contact Center Agents. Build and Support AI Use Cases: +… more