- Insight Global (Herndon, VA)
- Job Description The experienced CCaaS Architect will understand the current business requirements among all agencies. Will work with the PM, Lead Architect , ... or P2 events/incidents. Genesys Cloud CX: Professional Certification. Genesys Cloud CX: Architect Certification. null We are a company committed to creating diverse… more
- Insight Global (Herndon, VA)
- …the current business requirements among all agencies. Will work with the PM and Lead Architect on the CCaaS transition, oversee both existing IVR and future ... CCaaS service desks with shifts, filter the escalated issues before sending to engineers, and make sure all tickets and requests were handled within SLAs. This resource must have the specific advanced skill and experience on the Contract Center product.… more
- Highmark Health (Washington, DC)
- …certifications such as Java Developer, DB2, Cogno, PEGA, Enterprise Architect (SCEA), Project Management **SKILLS** + Experience in designing and implementing ... contact center technologies aligned to business objectives for on-prem and CCaaS environments + Develop technology roadmaps that align with business priorities and… more
- General Dynamics Information Technology (Fairfax, VA)
- …Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Solutions Architect **Skills:** Agile Methodology,Cloud Solutions,Platform as a Service (PaaS) ... contact center technology implementations, such as Contact Center as a Service ( CCaaS ) and/or self-service virtual agents and chat bots. + Relevant certifications in… more
- Sprinklr (Washington, DC)
- …+ Experience in the SaaS technologies + Experience in Customer Experience Mangement, CCaaS is a plus + Ability to build trusting relationships with stakeholders + ... and interpret sales performance reports for strengths and gaps + Architect /Construct outcome-based enablement programs + Ability to facilitatedesign thinking, human… more