- NTT America Solutions, Inc. (Ashburn, VA)
- …where you can grow, belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation for all users ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...to work in a fast paced environment. + Strong customer service and interpersonal communication skills with… more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... 6pm. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2...for the IT-related service requests, and the service incidents and problems for the customer 's… more
- Koniag Government Services (Vienna, VA)
- … activity reports including ticket metrics, survey results, and performance metrics. + Monitor Service Desk performance and customer service skills ... a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance...to identify any outstanding issues and to ensure that customer service is meeting established standards, such… more
- Cayuse Holdings (Arlington, VA)
- …at any time during employment. Minimum Skills: + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or ... two years of experience may be substituted with an Associate 's degree. + Additional (4) four years of military...customer service techniques, demonstrated experience providing service desk or call center support. +… more
- CAI (Washington, DC)
- … service needed to solve requests. **Job Description** We are looking for a customer service -oriented ** Service Desk Analyst** to provide Level 1 ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible... support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 0 - Service Desk This position is on the Service Desk , ... 7 am to 3 pm Monday through Friday. Tasking includes: + Provide exceptional customer service and professionalism in support of Field organization users, while… more
- Westat (Rockville, MD)
- …Must successfully complete a federal government background screening (eQIP). * Minimum 1-year customer service or Help Desk /call center experience. * ... **27472BR** **Job Title:** Bilingual Help Desk Agent (Hourly) **Location:** MD - Rockville **Job...Associate 's degree or higher in an IT-related or customer service field. * Entry level CompTIA… more
- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- V2X (Reston, VA)
- …three (3) years' experience. + Successful experience in dealing with interpersonal customer service situations. + Experience performing Windows PC hardware ... Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to...Excellent communicator, both orally and in writing. + Strong customer service skills. Ability to work in… more
- Sage Hospitality Group (Washington, DC)
- …experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. ... service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as...tact and understanding when dealing with a variety of customer service problems, including stressful and highly… more
- Compass Group, North America (Washington, DC)
- …through Friday from 8:00 to 5:00 pm. More details upon interview. + Requirement: Front desk and customer service experience are preferred. + Pay Range: ... + We are hiring immediately for full time FRONT DESK CLERK positions. + Location: Georgetown University - 2115...for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group we… more
- Cayuse Holdings (Reston, VA)
- …ability to effectively communicate orally and in writing and to have a positive customer service attitude. **Other Duties:** _Please note this job description is ... + The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system… more
- Red River (Chantilly, VA)
- …tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor and ensure ... team's adherence to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and refine training processes.… more
- HealthFitness (Alexandria, VA)
- …program information, services, and ensure the highest possible level of customer service and participant satisfaction. Other duties as-needed/assigned. **Minimum ... HealthFitness is looking for a part-time (26 hours/wk) Front Desk Attendant to join the fitness/recreation team at our...or American Safety & Health Institute required. + Previous customer service experience a plus. Compensation: $12-$13/hr.… more
- ICF (Reston, VA)
- …is a rapidly growing, entrepreneurial, technology department, seeking a **ServiceNow Help Desk Analyst,** **with a Secret Clearance** to support upcoming needs with ... Analyst, focusing on supporting and enhancing scoped applications within the customer 's ServiceNow environment. + Manage and address user support needs through… more
- Xerox (Washington, DC)
- …and client service process documentation responsibilities as assigned. + The Help Desk Associate will record the customer 's call and information ... potential attainment failures. + May be required to provide customer satisfaction service results at customer...be resolved directly over the phone. + The Help Desk Associate will apply remote Service… more
- Xerox (Washington, DC)
- …MACD requests (unless its urgent do ASAP) **Skills and Qualifications:** + Provide excellent customer service , anticipating the needs of the customer to ... Docucare Associate - Joint Base Andrews, MD **General Information**...service . + Order supplies through the Xerox Help Desk + Place service call for Xerox… more
- Georgetown Univerisity (Washington, DC)
- …Emergency Responder when required. Work Interactions This position reports to the Senior Associate Director. The Customer Service Coordinator works with the ... and making a difference in the world. Requirements The Customer Service Coordinator serves as the primary...Coordinator is responsible for staffing the main office, front desk , fitness floor, and the Pro Shop in Campus… more
- H&R Block (Washington, DC)
- …essential information to office associates **Your Expertise** + Prior experience working in customer service or similar role + Strong organizational skills and ... **551127BR** **Title:** Associate Team Leader **Our Company** **:** At H&R...supervising or managing people + History of delivering outstanding customer experiences **Why Work for Us** At H&R Block,… more