- Leidos (Rockville, MD)
- **Description** Leidos, Inc. is seeking qualified, creative, and customer -focused technical representative to provide systems administrator and deskside ... technical support at our customer site as a **Deskside Technician ( Tier ...needs. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering... 2),** you will act as a model of customer service excellence to all organizational staff ... to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support. + Communicates with… more
- CACI International (Washington, DC)
- Network Operations - Tier 2 NETOPS- Clearance Sponsorship Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual ... that is customer oriented and familiar with using desktop software applications...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative ** to join our team! In this role ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Amentum (Springfield, VA)
- …applicant information updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and ... role from home/office while staying on task. + Perform customer service tasks (eg, answering telephone calls,...in: + Supporting a call center/case management environment providing Tier II or Tier III support to… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative ) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... support personnel, through training, with the capability to operate customer tools in normal and emergency operations. + Works...classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- Rexel USA (Capitol Heights, MD)
- …immediate service and product knowledge for our customers. Provides excellent customer service by assisting customers promptly and courteously with their ... our team and unlock a world of digital tools, customer integration services, and top- tier products to...shipping, and stocking. What You'll Do + Provides excellent customer service by assisting customers promptly and… more
- Randstad US (Rockville, MD)
- property and casualty customer service rep. + rockville , maryland + posted october 29, 2024 **job details** summary + $51,000 - $51,750 per year + permanent + ... license. Working in a hybrid workplace environment, the Insurance Service Representative will + Promptly respond to...casualty license (1 year of experience is preferred) + Customer Service (2 years of experience is… more
- Gama-1 Technologies (Silver Spring, MD)
- … customer -specific applications and tools. + Coordinate scheduled downtimes with the customer representative and operations lead, adhering to customer ... needed and upon request + Provides escalation support for Tier 2 incident resolution and communication to other System...BigFix, and computer imaging + Strong communicator exhibiting excellent customer service skills, both oral and written… more
- CACI International (Springfield, VA)
- …availability and performance. + Respond to and resolve customer issues, providing top- tier technical support and customer service . + Collaborate with ... Cloud Operations and Customer Support Engineer Job Category: Engineering Time Type:...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more
- Fujifilm (Washington, DC)
- …QA/RA work. + Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm ... leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will… more
- Fujifilm (Washington, DC)
- …QA/RA work. + Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm ... leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will… more
- Xylem (Cheverly, MD)
- …passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Essential Duties/Principal ... computerized diagnostic tools.** **Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any damage… more
- Treasury, Financial Crimes Enforcement Network (Vienna, VA)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... ongoing conduct of program activities. Serve as a Contracting Officer's Representative (COR) for complex/technical contracts. Provide expert advice and consulting… more
- CoreSite (Reston, VA)
- …outages. + Navigate and utilize a CMMS system. + Provide day-to-day exceptional customer service and support. + Maintain and complete regular facility and ... 10:00 pm - 6:30 am, Tuesday - Saturday A Tier III technician will be responsible for day to...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more