- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II to troubleshoot, diagnose, and resolve a diverse range of IT ... $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID**… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...operating environment. Qualifications: + DOD 8570 IAT Level I, II , or III certification required: A+, Network+, or Security+… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are expecting… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are expecting from… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II **...Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II ** for... I, such as surges in high call volume, Tier II resource may be partially or… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- Gama-1 Technologies (Silver Spring, MD)
- …mobile devices, printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote ... + The ability to obtain a security clearance + At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment +… more
- Leidos (Bethesda, MD)
- …environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the National ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and… more
- SAIC (Washington, DC)
- …begin an exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to ... seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team...resolve tech issues that exceed Tier 1 level support. + The candidate must provide… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more