- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager** supporting IT support services critical ... career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the...Problem Management. + Demonstrating a strong understanding of IT Asset Management (ITAM) and its integration with ITSM. +… more
- SAIC (Washington, DC)
- …and general troubleshooting and problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians ... including workload and performance. + The lead will be expected to manage schedules and coverage...junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team… more
- Chenega Corporation (Chantilly, VA)
- …business processes. + Identify and remediate defective learning products in response to Help Desk findings and other DAU sources, including change requests (CRs) ... Instructional Designer - LAM** is responsible for conducting learning asset maintenance and sustainment. **Responsibilities** + Maintain configuration management,… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... Services Directorate consist of two teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as mission support for the CIO,… more
- Insight Global (Washington, DC)
- …- Assist with documentation for security assessments and IT policies - Lead security awareness training and help colleagues understand information security ... system backup and recovery procedures - Assist the Service Desk as needed in addition to being on call...using best practices like incident management, change control, and asset management - Develop and maintain technical documentation, manuals,… more
- General Dynamics Information Technology (Washington, DC)
- …years of related experience **Job Description:** GDIT supports operational security, client support/ help desk , data center operations, asset management, and ... see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling… more