- General Dynamics Information Technology (Mclean, VA)
- …Required:** Yes **Job Description:** Job Description Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. ... in improving how agencies operate. At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is… more
- Advantage SCI (Reston, VA)
- …accurate and timely manner. Additionally, this support requires experienced and professional Customer Service , IT Systems Support Specialists to have ... ASCI has an upcoming opportunity for a full-time experienced Customer Service , Personnel Security Specialist for our...experience in the Personnel Security Field. This individual shall support the Personnel Security Division Service Desk… more
- CACI International (Arlington, VA)
- …and maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services ... a standardized onboarding approach for Tier 0 and 1 service support . Candidates will be responsible for... Support and engage with the DHS HQ customer frequently to provide status on specific ticket escalations,… more
- CACI International (Arlington, VA)
- …and maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services ... a standardized onboarding approach for Tier 2 & 3 service support . Candidates will be responsible for... Support and engage with the DHS HQ customer frequently to provide status on specific ticket escalations,… more
- RP Pro Services (Ashburn, VA)
- …certifications (eg, ITIL, PMP) are a plus. + Experience: Minimum of 7 years of experience in IT support , customer service , or a related field, with at ... Program Manager will oversee and manage the delivery of IT support services to a diverse and...programs for large-scale or enterprise environments + Familiarity with IT service management frameworks (eg, ITIL). +… more
- PwC IT Services Co. (Washington, DC)
- …**and communicate non-standard or non-compliant** **configurations;** + **Opening and managing support cases on the CyberArk customer ** **portal;** + **Adhering ... intellectual assets. This position will be part of PwC IT Services (US) LLC, a member of the PwC...wide impact communications; and,** + **Adhering to operational and service level agreements for the teams support /assignment… more
- Office of Justice Programs (Washington, DC)
- …customer support services. Leads quick-response teams in responding to customer service problems resulting from catastrophic events, such as virus ... necessary actions. Manage and deliver enterprise-class customer support services, customer experience, and service..., and continuous improvements Leading a hybrid Application and IT Service Desk support center,… more
- Environmental Protection Agency (Washington, DC)
- …IT concepts, principles, methods, and practices; 2) Ability to provide Customer service and customer support principles and methods; 3) Skill in ... and information security. OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs...defined as: 1) Ability to provide Customer service and customer support principles… more
- Library of Congress (Washington, DC)
- …technical expert, exercises broad latitude in developing policies and guidelines for customer support services. Manages special projects that have a significant ... impact on the delivery of customer support services, such as infrastructure or...a new operating system). Leads efforts to define post-implementation support requirements. Develops service level agreements (SLAs)… more
- Koniag Government Services (Arlington, VA)
- …of "Vancouver" or later + Demonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft environment. + ... Subject Matter Specialist with a Secret Clearance to support **PAC** and our government customer in...BI, SharePoint, Forms, Planner, Teams and Power Automate + IT Service Management (ITIL) + SharePoint Designer… more
- Environmental Protection Agency (Washington, DC)
- …Aids and supports assignments and projects relative to the delivery of customer support services; Assists higher-graded specialists in identifying and resolving ... and information security. OIT oversees and manages both the IT security and records management programs. Additionally, OIT performs...responsible for planning and delivering a full range of customer support services; and Assists in installing,… more
- System One (Washington, DC)
- …IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + Set ... Pro preferred. + Excellent awareness and hands-on experience with IT Service Management Systems. + Working knowledge...industry + 4+ years of progressively expert role in IT support services, software and troubleshoot or… more
- Amazon (Herndon, VA)
- …service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by ... join our IT Services organization as an IT Support Engineer. IT ...troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery… more
- General Dynamics Information Technology (Rosslyn, VA)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Support Manager will deliver the support for the ... components of overseas and domestic refugee case processing, Information Technology ( IT ) infrastructure and network support , the maintenance and enhancement… more
- General Dynamics Information Technology (Washington, DC)
- …operations. + Serves as a single point of contact (POC) for support issues involving IT support , service desk and desk side as well as IMAC and special ... projects. Responsible for inventory control within the IT Support team. + Works to insure Service levels and timelines are met to customer satisfaction.… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …end-user technology support services. Leads and oversees a team of IT professionals delivering quality customer service , ensuring staffing levels ... CodeN/A Job Description Summary Organization NameIT Infrastructure Services Reports toDivision Manager, IT Customer Support Operations Full or Part TimeFull… more
- CACI International (Fort Belvoir, VA)
- …Office_ + _Must have excellent written and verbal communication skills._ + _Excellent customer service skills and ability to communicate effectively with end ... IT Desktop Support Specialist Job Category:... IT Desktop Support Specialist Job Category: Information Technology Time Type:...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- EMCOR Group (Ashburn, VA)
- **Description** **Job Title: IT Support Specialist (On-Site)** **Location: Ashburn, VA 20147** **Reports to: IT Manager** **FLSA Status: Full-Time / Exempt** ... hospitals, sports stadiums, convention centers, hotels, and research laboratories. **SUMMARY:** The IT Support Specialist assists the company in meeting its… more
- Amentum (Washington, DC)
- …and junior technicians with core IT principles and technologies + Provide excellent customer service , while serving as a technical expert and liaison to NIH ... Support Technicians** to join our team and support our **Washington, DC** customer . We are...least 4 years of experience providing desk side and/or service desk IT support , specializing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Desk **Skills:** End User Support ,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk,People Management **Certifications:** ... the latest technologies to advance the mission as an ** IT Service Desk Manager** with GDIT. Your...ITIL v4 expertise to proactively track, monitor, and improve service delivery and end user support at… more