- Vaco (Washington, DC)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... standard software at customer sites. May be directed by Help Desk , Service Desk or...includes high-end solutions in systems engineering and integration; enterprise IT , including cloud services; cyber; software; advanced analytics and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...2/3 tickets to appropriate sustainment teams + Process all IT SM tickets to completion. + Assist Cyber Operations… more
- System One (Bethesda, MD)
- …appropriate Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve as a ... opportunity to participate in the Management of a Federal IT Service Desk . We are seeking a...workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically,… more
- Steampunk (Mclean, VA)
- …and applications **Qualifications** **Required Skills:** + 2+ years experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and ... **Overview** Steampunk is seeking an IT Engineer to work with the Chief Information...self-motivation and the ability to grasp concepts quickly + Help desk personnel management + Microsoft and/or… more
- Steampunk (Mclean, VA)
- …IT policies and procedures **Qualifications** Required: + Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting ... **Overview** **Steampunk** is seeking a **Junior IT Support Engineer** to work with the Chief...are a plus **About** **steampunk** Steampunk is a **Change Agent ** in the Federal contracting industry, bringing new thinking… more
- DealerOn, Inc. (Rockville, MD)
- …tracking systems Preferred Skills/Experience: + Previous experience in a Call Center or Help Desk environment. + Working knowledge of HTML, CSS, and Bootstrap. ... Voice of the Customer, and a data/process driven change agent . The Manager of Customer Support requires a balanced...all related cross-functional teams. + Acts as a change agent as we evolve into a knowledge centric organization… more