- Excentium (Falls Church, VA)
- … ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small business ... Help Desk Technician Summary Title:Help Desk...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- Koniag Government Services (Washington, DC)
- …the probation period** ) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to join our IT team. The primary focus of ... company **,** is seeking a Mid-Level Audio and Video Technician -Help Desk with a Secret clearance...devices. + Document support activities and solutions in the IT service management system. + Support onboarding… more
- Red River (Chantilly, VA)
- …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD...experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, ... + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer...higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire to provide the… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top- Secret Clearance to support **KTS** and ... review training material and user alerts. + Engage other service desk resources or appropriate service...and Support center organization, providing users' support and customer service . + Customer-oriented + Understanding of IT … more
- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors to provide… more
- Distributed Solutions Inc. (Reston, VA)
- …national origin, sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Technician From: Distributed Solutions Inc. ... Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking Help Desk Technicians. DSI is a growing small business dedicated to providing superior automation… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... service request resolution. + Escalates tickets to Corporate IT subject matter experts as required. + Maintains user...devices. + As a key member of the Global Service Delivery Team, supports other IT work… more
- Red River (Chantilly, VA)
- …meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification programs ... developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC engineers with handling… more
- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to ... in the heart of our nation's capital. As a Service Desk Technician / Help...of our nation's capital. As a Service Desk Technician / Help Desk ...a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness ... contract SLA reporting. + Generate and evaluate ticket queue/individual technician metric reports from ZenDesk. Perform analysis and enhancement...lieu of a degree + Prior Service Desk Leadership experience + A strong IT … more
- American Bankers Association (Washington, DC)
- …Culture Award_ and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the ... Service Desk that helps ensure proper computer and other accessory...requests and working with internal customers to support their IT needs. + Installing and connecting desktops and laptops… more
- Leidos (Camp Springs, MD)
- **Description** The Leidos Digital Modernization Sector currently has openings for Service Desk Interns to work in support of the Air Force National Capital ... Region IT Services (AFNCR ITS) program. Leidos is looking for...Leidos is looking for a highly motivated information technology technician responsible for being the first contact for each… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... Citizenship Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA...Department of Justice. The program provides a range of IT services, including help desk , deskside support,… more
- Cayuse Holdings (Reston, VA)
- …through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support requests for the ... Service Center Technicians in direction of providing the utmost support. + The Service Center Technician IV shall manage and document customer support issues,… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Arena Technical Resources, LLC (Washington, DC)
- …support at a local level for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the response for IT ... Senior IT Services Technician Location: Washington, DC,...This role servesas an extension to the Infrastructure,Applications, and Service Management ITteams, providing local technical knowledge,troubleshooting, and systems… more
- Amentum (Washington, DC)
- …school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware ... supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- CACI International (Chantilly, VA)
- …Percentage of Travel Required: None Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support and act as the ... primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... apply today! **Responsibilities** Provides training and desk -side support to assist our government client in achieving...tools. + Completes root cause analysis and diagnostics for IT related problems and issues utilizing remedy or procedures… more