- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- American Bankers Association (Washington, DC)
- …transfer, etc. **Escalation Tier ** **:** + Receive and manage all Tier 1 and 2 escalations within Service Level Agreement (SLA). **Other primary ... Description:** The position is responsible for providing excellent expert ( Tier 3) customer service to ABA's internal...primary point of contact for all Tier 1 and Tier 2 escalations… more
- General Dynamics Information Technology (Springfield, VA)
- …adversary attribution. + Performs malware analysis and signature development. + Coordinate with CSOC Tier 1 and 2 services to remediate all discrepancies and ... 8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is… more
- Insight Global (Herndon, VA)
- …request technical services and receive status about existing requests. They will provide Tier 1 and Tier 2 services that are critical to the successful ... communication between technical solver groups. The Tier 2 NOC is central to the operational service...DHS EOD -HS Diploma -5 years of NOC experience - 1 years of Linux and Cloud Systems Administration experience… more
- MindPoint Group (Sterling, VA)
- SOC Analyst - Tier 2 - Clearance Required **Department:**...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their ... SOC **Location:** Sterling, VA MindPoint Group is searching for a ** Tier 2 SOC Analyst** to support a law enforcement customer in Washington, DC. Here at… more
- CACI International (Washington, DC)
- Network Operations (NOSC) Infrastructure Tier 1 Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... * CACI is seeking a Network Operations (NOSC) Infrastructure Tier 1 Analyst to support a 24x7x365...and Citrix + Promptly assign unresolved incidents to higher Tier support or internet service providers to… more
- GovCIO (Washington, DC)
- …to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 -support/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret...data loss prevention + Deploy patches, critical updates and service packs using IBM BigFix while adhering to contract… more
- IntelliDyne (Washington, DC)
- …Position Salary: $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk. + Provide remote and on-site troubleshooting for ... system. + Work with VIPs, providing a "white glove" service where necessary. + Monitor and update all incidents...+ Document, update and close tickets according to defined service level agreement requirements. Qualifications: + Have a Bachelor's… more
- ManTech (Washington, DC)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's degree ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... ** Tier II Service Desk Specialist** Location...Foundations + Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 … more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... **Preferred Qualifications** + Malware reverse-engineering experience considered a plus + 2 + years of experience as an operations/technical lead on similar projects… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- William C Brown Inc (Chantilly, VA)
- …through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation ... Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. +… more
- GovCIO (Chantilly, VA)
- …experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing systems to ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help-desk- tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID** _2024-4751_… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... USCP customers. Document all requests for service using the existing Help Desk ticketing...call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management… more
- ManTech (Vienna, VA)
- …Ignite your Future** **ManTech** is seeking a motivated, career and customer-oriented ** Tier I Support Engineer** to join our team in **Tysons, VA.** ... not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and...resolution to Customer. + Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer… more
- Ankura (Washington, DC)
- …Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... Technician will provide technical support and leadership to Tier 1 team members. + End user...required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking… more
- M. C. Dean (Vienna, VA)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed * Communicate with customers, manufacturers, vendors, and ... **Security Systems Engineer 2 - Tysons, VA** ID **12666** Location **Tysons,...like:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- M. C. Dean (Vienna, VA)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... **System Administrator 2 - Remote** ID **12196** Location **Tysons, VA**...to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- M. C. Dean (Chantilly, VA)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more