- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …CompTIA, CCNA A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, ... and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
- General Dynamics Information Technology (Ashburn, VA)
- …CCNA + A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, including TCP/IP, ... 5 + years of related experience **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you advance… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- US Marine Corps (Arlington, VA)
- …services to children under 18 years of age will be subject to a favorable Tier 1 Childcare (CNACI) investigation and complete a State Criminal History Repository ... Serve as the Program Manager of the installation's full service FAP. Responsible for the execution of the Marine...(IRC), be subject to the additional requirements of the Tier 1 Childcare check (CNACI) and the… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …discipline Hybrid Role - some telework is available Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT Infrastructure ... Years of Experience: 5 years of experience Education Requirements:Bachelors degree in...oversight for the planning, implementation, and ongoing operations of Tier 1 -3 systems. This position ensures that… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- Oracle (Washington, DC)
- …management tasks. + Deploy, set up, and maintain testing environments. + Provide Tier III and other support per service request, complete cyber validation ... with the focus on excellence. Oracle's Federal Operations Production Service System Administrators provide system implementation, support, monitoring, and… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... and/or Software OEM experience in the Federal industry + 5 + years experience at a Federal System Integrator (Leidos,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... the DOD space. This includes managing a team of 5 Field AE's toward discovering and developing new opportunities,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Belay Technologies (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... discipline from an accredited college or university + Five ( 5 ) years of additional SA experience may be substituted...of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- Oracle (Washington, DC)
- …services. - Lead threat modeling, architecture reviews, and audit readiness for Tier 0 services; ensure security and privacy are embedded through the lifecycle. ... GA. Basic qualifications - 7-10 years building production backend systems, including 3- 5 years in high-scale and/or low-latency environments. - Proficiency in one or… more
- TekSynap (Washington, DC)
- …and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... escalation of tickets that cannot be resolved at the Tier I level as well as requests that require...experience or a Bachelor's degree and 3+ years or 5 years experience. + 1 + years of… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more