- SAP (Herndon, VA)
- …addition to handling standard incident response tasks, you'll provide advanced technical expertise and support Tier 2 / 3 actions, acting as an escalation ... appropriate response actions. + Provide Tier 2 / Tier 3 support by offering advanced technical assistance and guidance to SOC analysts during… more
- Leidos (Rockville, MD)
- …the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance tasks, such as software upgrades, ... technical representative to provide systems administrator and deskside technical support at our customer site as a **Deskside Technician... at our customer site as a **Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** +… more
- Chenega Corporation (Fort Belvoir, VA)
- …authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the scope of the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT SM tickets (eg mean time ... all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and...labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system.… more
- CACI International (Arlington, VA)
- …a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and engineers and change control ... services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support . Candidates will be responsible for meeting contractual… more
- TestPros (Washington, DC)
- … of both PEO MLB NETSS program and NAVWAR's EBO providing Tier 2 and 3 support to the program. Navy Enterprise Resource Planning (ERP) is an SAP-based ... support of standard and custom business solutions supporting SAP modules (in a Tier 3 environment/Engineering) is preferred. SAP basic help desk support … more
- Navy Federal Credit Union (Vienna, VA)
- …engineering industry technologies/competition, concepts and trends. Responsibilities + Provide tier 2 and 3 technical support for Pega applications, ... knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain advanced functional… more
- CACI International (Arlington, VA)
- …operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and engineers, incident response specialists ... new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support . Candidates...services. **This position is required onsite in Arlington, Virginia 3 Days a week.** **About the Role:** + Create… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Acclaim Technical Services (Herndon, VA)
- …O&M activities required within the scope of effort, provide Tier 1, 2 , and 3 support to developers and customers, including on call oversight of all ... code repository and collaboration tools + Experience deploying Tier 1, 2 , and 3 level customer support . + Experience supporting and maintaining system… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to ... diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem.... to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) - Clearance Required **Department:** SOC **Location:** Washington, DC MindPoint Group is searching ... for a Incident Response Analyst to support weekend shift activities. We believe our Security Operations...to the next level and join us as a Tier 2 SOC Analyst. You will play… more
- MindPoint Group (Washington, DC)
- Full-time Incident Response Analyst - Weekend Day Shift Lead ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for an ... Incident Response Analyst to support weekend shift activities. We believe our Security Operations...to the next level and join us as a Tier 2 SOC Analyst. You will play… more
- Insight Global (Herndon, VA)
- …Technician to join their team. . The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support ... point of contact for end users to receive technical support , request technical services and receive status about existing...and receive status about existing requests. They will provide Tier 1 and Tier 2 … more
- MindPoint Group (Washington, DC)
- Full-time Incident Response Analyst - Weekend Night Shift Lead ( Tier 2 ) **Department:** SOC **Location:** MindPoint Group is searching for a Incident Response ... to the next level and join us as a Tier 2 SOC Analyst. You will play...expectations of being on the client site a minimum 2 nights on site. **Shift:** Wednesday Shift 3… more
- BAE Systems (Washington, DC)
- …Scan and Remediation + Basic network administration + Tier 2 & Tier 3 Ticket Support + Software Evaluations **Who You Are:** + You are eager to ... We are searching for an onsite System Administrator to support the IT Operations Team to support ...with badge access to the customer s facility, and 2 ) a network account in good standing on the… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team in the ... Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- BAE Systems (Sterling, VA)
- …communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets to include Move, Add, and ... transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security… more
- IBM (Chantilly, VA)
- …cloud access and accounts * Provide Tier 2 and Tier 3 support * Recommend, collect, and report Cloud Management Infrastructure performance metrics ... as true partners in advancing our client's missions. Program Mission Direct support to our Nation's Intelligence Community, the Cloud Management Office is… more
- MindPoint Group (Washington, DC)
- …Washington, DC Job Description MindPoint Group is seeking a Tier 2 Incident Response Analyst to support threat monitoring, detection, event analysis, ... the client with a fully comprehensive array of analytical activities in support of external threat monitoring, detection, event analysis, and incident reporting… more