- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Indigo IT, LLC (Washington, DC)
- …the time-sensitive needs of premier users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support ... both deskside support services and by serving on the Walk-Up Service Desk . + Provides Tier 2 AV/VTC support for routine support requests. + Tracks the… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Red River (Chantilly, VA)
- …we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2 ) and take the lead in an exciting role at ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- BigBear.ai (Tysons Corner, VA)
- Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and ... technologies, systems, and processes. What you will do Provide Tier 2 helpdesk support for end-users Work...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category:... Tier 1 level. This includes coordination with Tier 2 field operations team, other help desks ... Travel: Local * * * CACI is seeking a Tier 1 Help Desk Specialist to join...experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years) + Prior ServiceNow… more
- General Dynamics Information Technology (Reston, VA)
- …1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Tier 1 Service Desk Officer Transform technology into opportunity ... one or more operating systems * You will provide Tier 1 Service Desk support...and independently.** + **Must be 8570 compliant (IAT Level 2 ) by date of security indoctrination with any necessary… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...the first 3% contributed and 50% of the next 2 % contributed. * Fully paid long-term disability, short-term disability,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues across ... (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... by first-level resources. **Qualifications** TYPICAL EDUCATION AND EXPERIENCE: + Bachelors and 2 years related experience, or 4+ years additional experience in lieu… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- Ankura (Washington, DC)
- …The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers...required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.10 FLSA ... DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support...teams of 10 or more, including employee supervision + ' Tier 2 ' or greater technical knowledge/experience +… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more