- KeenLogic (Washington, DC)
- …level of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... years' experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:** + This person...time a major threat is announced. + Remain on call for system issues with the real-time software during… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... Operations Security Center (NOSC) support, cyber analysis, application development, and a...infected or compromised devices + Ensure shift continuity during call -outs and emergencies + Compile incident reports, executive summaries,… more
- CoreSite (Reston, VA)
- …mechanical, controls, and fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you ... The VA2 Facilities and Data Center Technician IV must possess an expert level...the ability to regularly work from 6:00 am to 3 :00 pm EST, Tuesday - Saturday. Mechanical responsibilities will… more
- Amazon (Arlington, VA)
- …segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, ... product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The Generative AI team helps AWS customers accelerate the… more
- ProSphere Tek (Bethesda, MD)
- …(Avaya Certified Implementation Specialist) certifications are advantageous. + Competence in Call Center Applications + Minimum certification mandated for DoD ... Avaya CM, AES, CMS, ACR, voice mail, Avaya/Verint WFO call recording, IVR, Forum, Verasmart, speech analytics, and CTI...of component failures or system outages. + Collaborate with Tier III Technical Assistance Center (TAC) engineers… more
- CoreSite (Reston, VA)
- …general computer skills are essential Education/Experience: + Experience working in a data center environment + At least 3 years of networking experience with ... As a member of CoreSite's Operations Support Center (OSC) team, and reporting to the OSC...Support of the Telecom and Network infrastructure environment, 24x7 on- call support may be required + Respond to SNMP… more
- BAE Systems (Herndon, VA)
- …Tier 4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans ... to understand system requirements + Design, test and deploy call center technology. Additionally provide user training...computer science are preferred with a minimum of three ( 3 ) year s relevant experience with the following skillsets:… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... + Maintain and operate the classified and unclassified data center which houses the server farm. + Provide support...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- William C Brown Inc (Springfield, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- CACI International (Chantilly, VA)
- …next shift on operational activities. + Ensure the team escalates all issues unresolved at a Tier 2 level to Tier 3 to appropriate parties. + Provide clear ... Act as an escalation point for operations. + Provide on- call support as needed. + Monitor network performance using...5+ years of leadership experience. + Must have documented 3 + years of routing/switching experience in an operational support… more
- Koniag Government Services (Chantilly, VA)
- …+ Create and publish knowledge management articles. + Record a ticket in the call center database for every communication received. + Support the organization ... an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk...documentation. + Proficiency in using service desk software and call center databases + Atlassian Jira and/or… more
- Zoom (Washington, DC)
- …Engineering teams for designing and implementing SIP Connected Audio (SCA) solutions. Being Tier - 3 level support for carrier connectivity issues. Leading ... infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center . By employing robust operational and monitoring strategies, they guarantee the… more
- CACI International (Springfield, VA)
- …and Mid shift (3B) (10pm to 6am Tuesday - Saturday) **Responsibilities:** + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution ... expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- CACI International (Arlington, VA)
- …work or on- call , quick response operations support 24/7/365. **_Desired:_** + 1- 3 year of experience providing technical and functional IT support. + Experience ... as needed to support operations. + Escalate incidents to Tier III support as needed. + Document all interaction...Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A. + This position… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response to ... practical experience to software development, support, IT operations and on- call process improvement + Develop workflow in Python or...of experience with all design aspects of the data center support systems, to include AC/DC power, UPS, HVAC,… more
- William C Brown Inc (Bowie, MD)
- …(Fri - Tues 7:00 AM - 3 :30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations ... Windows server actions including account management, server health management, data- center walk-thru's and recovery services following pre-defined Standard Operating… more
- CACI International (Arlington, VA)
- …Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources and ... a 12x7 service level agreement, excluding federal holidays, and on- call critical incident support if requested by the custom**...Business, or related discipline + At least 0 - 3 years of directly related experience + Experience in… more
- ManTech (Mclean, VA)
- …systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or ... Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in support of… more