• Tier I Service Desk

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
    ASM Research, An Accenture Federal Services Company (09/24/24)
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  • Service Desk Agent

    William C Brown Inc (Bowie, MD)
    Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
    William C Brown Inc (08/28/24)
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  • Service Desk Agent Junior

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
    ASM Research, An Accenture Federal Services Company (11/17/24)
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  • Mid-Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
    ASM Research, An Accenture Federal Services Company (11/17/24)
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  • Service Desk Program Manager - PMP…

    General Dynamics Information Technology (Washington, DC)
    …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
    General Dynamics Information Technology (11/13/24)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
    General Dynamics Information Technology (08/21/24)
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  • Program Manager - USAR ACES

    Interactive Government Holdings, Inc. (Springfield, VA)
    …provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data ... the Army by providing and managing quality self-development programs and services. Service members will be provided with opportunities to continue their education,… more
    Interactive Government Holdings, Inc. (10/26/24)
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  • ITSM Lead

    CACI International (Arlington, VA)
    …to 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across ... coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier II/III. + Joins troubleshooting bridge calls for major...incident status and performance of request fulfillment. + Monitor Service Desk tickets to ensure Service more
    CACI International (11/16/24)
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  • Desktop Image Management - Azure VDI or Citrix…

    Tesla Laboratories. Inc. (Vienna, VA)
    We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
    Tesla Laboratories. Inc. (11/14/24)
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