- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist ** for a Full Time position. **Job Summary:** The … more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …are responsive to the agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support ... to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier...compliance with SLAs and security standards while delivering high-quality service to end users. Responsibilities: + Incident Support +… more
- Koniag Government Services (Washington, DC)
- …off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This ... an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial...more complex problems. + Provide initial point of contact ( Tier 1 support) for users experiencing hardware, software, and… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist ** to join our **Security and Electronic Systems (SES)** business ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management,… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- TekSynap (Springfield, VA)
- …the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service ... aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist / Service Desk Lead to join our team supporting a government… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our...Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to … more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... formal education. Minimum 3 years of experience in Help Desk support, IT service desk ,...as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist… more
- Leidos (Lorton, VA)
- …Seeking an experienced Senior ServiceNow Software Developer, to join an internal service center group under the Digital Modernization Sector and the Repeatable ... the instance. + Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module, specifically Software… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Configure, monitor, and ... implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help... 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix… more
- Dentons US LLP (Washington, DC)
- …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage ... from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line...with the application process, please call our Talent Acquisition Specialist at +1 314 259 5898 or contact us… more