- TriTech Enterprise Systems, Inc. (Rockville, MD)
- …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Ubuntu, Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from next generation sequencers, liquid… more
- General Dynamics Information Technology (Bethesda, MD)
- …Incident Management,SLA Management **Experience:** 5 + years of related experience **Job Description:** ** TIER II HELP DESK MANAGER** Seize your opportunity ... to make a personal impact as a Tier II Help Desk Manager...problems, recommend solutions, and to identify areas where help desk service can be improved. + Ensure… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or higher as required + Analyzes customer needs to determine functional… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an...customers when they call or walk into the customer service center, remotely, or at the customer's location. The… more
- General Dynamics Information Technology (Arlington, VA)
- …are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... a IT Operations Specialist to provide timely and professional Tier II support to users. To be...IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | ACAS** **Who is Epsilon:** Epsilon is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Enterprise Security Systems (ESS)** **Who is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Exchange** **Who is Epsilon:** Epsilon is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Security Specialist II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Amentum (Fort Belvoir, VA)
- **Job Description** TNCC and ITOC personnel provide Tier II customer service support to US ARMY INSCOM customers. Responsible for providing software support ... including hot, dusty, cold, icy and windy climates. **Physical Requirements** + Sitting at desk . Phone use and PC or laptop. Filing required. May require lifting and… more
- NANA Regional Corporation (Arlington, VA)
- …in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to ... Suvi is looking for a Technician (Field Service Representative) to support our government client in...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Chenega Corporation (Alexandria, VA)
- …of DoD experience + BA/BS degree preferred only requires 1+ years of service desk experience + DoD 8570 IAT II (Security+ minimum) + Active TS/SCI clearance ... delivers services, staff, and expertise to operate and maintain service desk functions that provides a ticketing...support, and troubleshooting onsite or remotely as required by Tier I, Tier II , and… more
- KeenLogic (Alexandria, VA)
- …and concerns with team leads and other support groups. + Provide Tier I/ II Support for custom business applications (Diagnosis/Remediation, Access (password) ... escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all...information that can be handed off to the agency Tier III team. + Perform help desk … more