- State of Massachusetts (Chelsea, MA)
- … and foster positive community outcomes. *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join the End User Support Team. The ... Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners who are seeking technical assistance within the… more
- CAI (Boston, MA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and… more
- BXP (Boston, MA)
- …analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow ... and/or self-manage projects. + Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- Robert Half Technology (Westborough, MA)
- Description We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting ... and software. * Knowledge of Microsoft Windows environments. * Experience handling service desk tickets and escalating issues when necessary. Technology Doesn't… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... backgrounds, nationalities, and roles. **Job Description:** Official Title: Endpoint Management Analyst Weekly hours: 37.5 hours Salary range: $73,000 to $77,000… more
- Xerox (Boston, MA)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... Enterprise Helpdesk Analyst (2nd shift) **General Information** Press space or...in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise… more
- CVS Health (Woonsocket, RI)
- …it all with heart, each and every day. **Position Summary** The Senior Analyst role requires a combination of operational, critical thinking and problem solving, ... customer experience and contribute to the success of the organization. As a Sr. Analyst for Store Operations, you will be responsible for managing day to day… more
- Teradata (Boston, MA)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. This ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and customer segments. _Pricing Strategy Support_ +… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application ... Develop and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards, workflows,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on… more
- Citizens (Westwood, MA)
- Description The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures ... + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform...written). + Ability to manage competing priorities while meeting Service Level Agreements (SLAs). + Ability to manage workload… more
- Public Consulting Group (Boston, MA)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- TEKsystems (Cambridge, MA)
- …& ITSM Participation . Accurately document incidents, requests, and resolutions in the service desk system . Contribute to knowledge base articles and ... to processes and workflows . Support ongoing improvements to the service desk and ITSM platform Additional Skills & Qualifications . Bachelor's degree… more
- BHI Energy (Weymouth, MA)
- …BHI Energy BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical ... on multiple end markets, united by our level of service and quality, our unique partnership approach to our...a great work culture! As a Compensation and Benefits Analyst you must have will have a strong eagerness… more