- PNC (Dallas, TX)
- …skills include: - Background in Contact Center Technologies such as IVR, Call Routing, Agent Desktop, Workforce management, and/or Call recording - ... this position.. This position will be focused on Contact Center technologies in the PNC Care Center ...and other programs, including benefits for full time and part -time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .… more
- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more