- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …within the End User Support Contact Center. The primary role of the* Service Desk Analyst*is to handle the processing of Tier 1 support and infrastructure ... the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the...part-time, professional, or practical experience in information technology customer service and end user support… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end … more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- EDB (Boston, MA)
- …Engage in periodic hardware technology repairs, retrieval, and refresh processes. + Respond to all end user IT service requests which will originate via Jira ... visit www.enterprisedb.com **Job Description:** Reporting to the Global IT Service Desk Manager, this role will provide...role will provide outstanding IT support for EDB's global user population of more than 900 employees, globally. The… more
- Robert Half Technology (Cambridge, MA)
- …to the fast-paced nature of the work environment * Reset passwords and provide end - user training as necessary * Maintain a detail oriented disposition while ... Description We are seeking a diligent Help Desk Analyst to join our team in the...and other account management tasks * Ability to provide end - user training on a variety of software… more
- Robert Half Technology (Boston, MA)
- …within the financial industry. Key Responsibilities: + Provide rapid resolution to end -users IT related issues via email, telephone, self- service requests, and ... 365, OneDrive, VPN's, and basic networking to facilitate effective end - user support. + Collaborate with IT teams...Requirements + Minimum of 5 years of professional IT help- desk or IT analyst experience. + Strong knowledge of… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- SAIC (Cambridge, MA)
- …IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Support Specialist specializing in troubleshooting of complex and advanced end - user issues with hardware and software in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
- Insight Global (Braintree, MA)
- …this individual will travel to the various Aspire sites and assist with on site end user support, or assist with backend infrastructure support for the NOC and ... of issues or services forwarded from the IT Help Desk that may require hands on or onsite support...* Track request through call and incident tracking software (Autotask/ Service Now) * Manage and resolve requests and as… more
- Reynolds & Reynolds (Andover, MA)
- …will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end ... skills in hardware and software troubleshooting + Excellent customer service skills through verbal and written communication + Must...+ Must be willing and able to sit at desk or be on your feet and walk for… more
- Fresenius Medical Center (Waltham, MA)
- …custom canvas and model-driven apps using Power Apps with a focus on user -friendly interface design and seamless integration with data sources. + Scripting and ... Platform applications and other systems (eg, SharePoint, Dynamics 365, Azure) for end -to- end business solutions. + Troubleshooting and Optimization: Identify and… more
- State of Massachusetts (Boston, MA)
- …Case Management System:_* . Support the implementation of the End to End case management system, including answering basic user questions, triaging more ... ensuring that the Coordinators and the RAAs are equipped to ensure effective service delivery. The Supervisor is also responsible for collecting feedback from the… more
- Deloitte (Boston, MA)
- …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more
- MS Walker (Norwood, MA)
- …plan reporting for all divisions. + Participate as a member of the IT service desk to troubleshoot complex application issues related to ERP, ensuring minimal ... finance and sales reporting. + Perform month and year end processing to close fiscal periods. + Administer inventory...recovery test plan for in-scope systems. + Perform quarterly user management review and cleanup. + Develop and update… more
- C&W Services (Belmont, MA)
- …Title** Receptionist **Job Description Summary** This position embodies an exceptional customer service experience to the client/colleague/ end user at the ... * High school diploma or equivalent (GED) * Customer service , receptionist, front desk services or security services experience * Ability to work… more
- Eastern Bank (Boston, MA)
- …support to the executive team. They also serve as an escalation point within the Service Desk team for tier one and tier two support of complex incidents ... solutions to complex technical issues to best support the end - user computing needs of Eastern Bank. +...of Microsoft System Center suite of products (Configuration Manager, Service Manager, Endpoint Manager (Intune), and Operations Manager) +… more
- Tufts Medicine (Burlington, MA)
- …members to develop and design BI Reports and analytics initiatives for end users. **Job Description** **Minimum Qualifications:** 1. Bachelor's degree in Information ... specifications with guidance. 9. Works collaboratively with others in meeting user expectations and team deadlines. 10. Writes medium-to-complex code. 11.… more