- Verint Systems, Inc. (Providence, RI)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Providence, RI)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Providence, RI)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Providence, RI)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Walgreens (Mansfield, MA)
- …(Second Shift) **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 44 CABOT BLVD,MANSFIELD,MA ... with MS Office Suite. **Preferred Qualifications:** + Experience applying knowledge of Workforce Management Systems (WMS) + Bi-lingual in English and Spanish.… more
- State of Massachusetts (Wrentham, MA)
- …for full-time and part-time positions on multiple shifts throughout*Wrentham Developmental Center of the Southeast Region of DDS*.* The Department of Developmental ... Worker I position are available in Wrentham, MA at the Wrentham Developmental Center . *_Duties and Responsibilities (these duties are a general summary and not all… more
- State of Massachusetts (Wrentham, MA)
- …posting for full-time positions on multiple shifts throughout the*Wrentham Developmental Center of the Southeastern Region of DDS*.* The Department of Developmental ... I POSITIONS AVAILABLE IN THE FOLLOWING Wrentham, MA at the Wrentham Developmental Center . */_Duties and Responsibilities (these duties are a general summary and not… more
- State of Massachusetts (Wrentham, MA)
- …($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For ... profile and/or resetting your password, please call the Employee Service Center at *_617-979-8500_* for assistance. For questions regarding this requisition, please… more
- BJs Wholesale Club (Marlborough, MA)
- …and execution for a diverse suite of applications, including Club Automation Systems, Workforce /Task Management , Point of Sale (POS) Systems, and Fuel Systems. ... supporting our members and communities in our Club Support Center , 235+ clubs and eight distribution centers. BJ's Wholesale...+ Project Ownership: Serve as the primary point of contact for project and program management from… more
- CVS Health (Providence, RI)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Providence, RI)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- BlueTriton Brands (Norton, MA)
- …in Microsoft Office Suite including Excel and PowerPoint * Technical experience with any contact center platform ie Cisco, Five9, Genesys, etc. * High level ... relates to contact centers * Understanding of contact center business and technology principles including...and technology principles including but not limited to telephony, workforce management , case management , and… more
- Hilton (Providence, RI)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Providence, RI)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- State of Massachusetts (Worcester, MA)
- The Worcester Recovery Center and Hospital (WRCH), a state-of-the-art facility under the Massachusetts Department of Mental Health (DMH), is actively seeking a ... maintained. Additionally, your expertise will be instrumental in addressing workforce development and labor-related challenges, interfacing with EOHHS human… more
- CVS Health (Providence, RI)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Olympus Corporation of the Americas (Westborough, MA)
- **Working Location:** **MASSACHUSETTS, WESTBOROUGH; PENNSYLVANIA, CENTER VALLEY** **Workplace Flexibility:** **Hybrid** **_For more than 100 years, Olympus has ... also responsible for coordinating with the Infrastructure Service Operations Management Lead in demonstrating organizational resilience developing, managing, testing… more
- Evolent (Providence, RI)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Providence, RI)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Pearson (Providence, RI)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more