- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- City of New York (New York, NY)
- …but in service of them all. It's an opportunity to provide impactful support and quality customer service and help protect the future of New York City ... on average, nearly $1.5 billion in goods and services for City agencies annually. Quality Assurance (QA) comprises five Quality Assurance units:… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Fujifilm (Warminster, PA)
- **Position Overview** **Position Description** We are hiring an Associate Director, Quality Assurance . The Associate Director, Quality Assurance will ... **Job Description** **Responsibilities:** + Provides leadership and guidance to the Quality Assurance team to ensure the development and implementation… more
- TD Bank (Mount Laurel, NJ)
- …that will cascade throughout the organization. **Department Overview** The Compliance Quality Assurance (US) team is responsible for providing independent ... quality assurance of compliance risk through the execution of reviews....the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- Robert Half Technology (Princeton, NJ)
- …auditing skills to maintain quality standards * Experience in a Call Center Customer Service environment * Excellent Customer Service skills for ... Description We are in need of a Quality Assurance Analyst to join our...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you… more
- The Fedcap Group (New York, NY)
- Job Description Position Summary: The Director of Quality Assurance & Training ensures appropriate and effective monitoring of existing procedures of program ... and maintain an annual report that provides a thorough description of Fedcap's Quality Assurance activities with an established Quality Improvement Plan… more
- dsm-firmenich (Princeton, NJ)
- ** Quality Assurance Manager** **Princeton, NJ** Step into a pivotal role where you'll champion quality assurance and shape a First-Time-Right culture at ... **Your key responsibilities** + Non conformances management expert: Lead Customer (product / service ) and / Internal...Internal, Clients and Suppliers audits. + Training of applicable Quality Assurance projects + Build relationships with… more
- Mastercard (New York, NY)
- …areas for service improvement and drive initiatives to enhance reliability and customer satisfaction. * Maintain quality assurance standards for network ... **Title and Summary** Vice President, Enterprise Operations - Network Service Assurance Who is Mastercard? Mastercard is...* Act as a central point of contact for service quality -related escalations. * Coordinate with product… more
- City of New York (New York, NY)
- …operations' needs in a manner consistent with BEDC's core values of safety, schedule, quality , and customer service . IHD supports projects from the business ... priority for the Agency. IHD's Engineering Services includes the Quality Assurance , Laboratory Services, Specifications/Standard Operating Procedures,… more
- PSI Services (Trenton, NJ)
- …Learn more about what we do at: https://www.psiexams.com/ **About the Role** + The Quality Assurance Analyst is responsible for ensuring quality of ... business, as this work is crucial for supporting our customers first-hand with a quality service and maintaining our people-focused brand. + This is a full-time… more
- Amazon (New York, NY)
- …As a Sr. Technical Program Manager in AWS Compliance & Security Assurance , you'll lead strategic efforts in building innovative solutions for addressing responsible ... customers. Candidates are expected to have a track record of delivering high- quality results in a fast-moving environment. We need someone who's comfortable building… more
- CVS Health (Trenton, NJ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- Kelly Services (Cherry Hill, NJ)
- **Job Title:** Quality Assurance Supervisor- Permanent Position- Overnight **Primary Purpose:** The Quality Assurance Supervisor ensures the inspection ... audits. + ** Customer Complaint Resolution:** Respond to customer complaints, demonstrating excellent customer service...a degree. + 3-5 years of supervisory experience in Quality Assurance within a food manufacturing environment.… more
- City of New York (New York, NY)
- …well as continuously improving the customer satisfaction. The Customer Service Assistant may also become involved in quality improvement projects as well ... recruiting for one (1) Community Assistant to function as Customer Service Assistant who will be responsible...as well as actions taken. - Collaborate with the Quality Assurance team to identify training needs… more
- CVS Health (Trenton, NJ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- CVS Health (Delran, NJ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Moorestown, NJ)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CenterWell (Trenton, NJ)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Mount Sinai Health System (New York, NY)
- …Access Center's Mission and Vision statements in order to meet or exceed our service level agreements. The Quality Assurance Division will continuously ... in a fast paced call center with excellence in customer service + Minimum one years' experience...- ISM, Icahn School of Medicine **Responsibilities** + Analyze quality assurance data and assist in preparing… more