- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** , at **Hackensack Meridian**… more
- Guardian Life (Holmdel, NJ)
- …experience in the WFM field, including forecasting, scheduling, reporting, and real -time management . + Understanding of standard approaches to workforce ... this role, you will report to the **Head of Workforce Management , Group Benefits** and will serve...targets. + Establish standard processes for scheduling, adherence, and real -time management . + Facilitate reporting and analytics… more
- WTW (Mount Laurel Township, NJ)
- …SLA expectations. The planner role uses a variety of service center workforce management software's and methodologies including NICE, Genesys, MCCH, Erlang ... and service levels. + Act as a liaison between WFM , operations, and leadership to align on workforce...workforce challenges. + Collaborative with forecasting, scheduling and Real Time Analyst team to identify staffing adjustments based… more
- TD Bank (Mount Laurel, NJ)
- …possess advanced Word, Excel, and Power Point knowledge + Knowledge of workforce management systems **Customer Accountabilities:** + Understands and supports the ... the needs of the department including possible weekends and nights + Experience with real -time Call Center management including agent adherence and real -time… more