- Aquarion Water Company (Monroe, CT)
- Customer Service Technical Lead Monroe, CT, US, 06468 Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities ... practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource. Job Summary The Customer Service Technical Lead reports to the Customer … more
- Highmark Health (Hartford, CT)
- …cloud migration, and the strategic integration of Artificial Intelligence. The Lead Technical Analyst leverages significant independent judgment and discretion ... business cases, and conducting cost analysis where appropriate. The Lead Technical Analyst analyzes complex data to...management software** , often with potential regulatory risk exposure, customer service , and financial impacts. As a… more
- Humana (Hartford, CT)
- …gamified incentives, and advanced agentic AI decision-making across our organization. As a Lead Technical Product Manager (PM-T), you will be responsible for ... decision-making, rewards, and agentic AI experiences across both digital and service touchpoints. You will collaborate closely with teams in engineering, data… more
- RTX Corporation (East Hartford, CT)
- …day. Just look up. Are you ready to go beyond? F139 (Tanker Program) Military Customer Support and Services (MCSS), Customer Support Engineering (CSE) team is a ... The individual will be responsible for Field Sustainment activities, to include technical guidance, engine manual interpretation and updating of technical … more
- RTX Corporation (East Hartford, CT)
- …display every day. Just look up. Are you ready to go beyond? The V2500 Customer Technical Service (CTS) department is seeking an experienced senior manager ... to lead the Troubleshooting, Components & Systems (TCAS) Team currently...Representatives (FSR), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, Customer Service Managers… more
- Confluent (Hartford, CT)
- …coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success + Identify customer technical objections and ... One Data Streaming Platform. **About the Role:** Confluent is searching for a Federal Customer Success Technical Architect (CSTA) to act as a trusted … more
- Zoom (Hartford, CT)
- …these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting ... teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous… more
- Oracle (Hartford, CT)
- …with technical and non- technical staff at all levels of the Customer organization. + Understanding of CSS Service Portfolio (Cloud and On-prem). **Other ... under OCI (SaaS, IaaS, PaaS). Act as a trusted technical advisor and liaison between Customer and...lead the adoption of innovative ways to deliver service to customers and optimize overall product and … more
- Oracle (Hartford, CT)
- …assumptions, and develop transition roadmaps to meet customer needs. + Lead the review, development, and execution of technical delivery plans, collaborating ... and primary point of contact for Oracle's most complex customer accounts, delivering optimal business and technical ...and OCI) with advanced account management skills to drive customer success, project execution, and sustained service … more
- Oracle (Hartford, CT)
- …receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of ... Most complex customer engagements and contracts. Extensive Project Management or Customer Service Management. Project Management or Service Management… more
- Highmark Health (Hartford, CT)
- … technical excellence across the organization. **ESSENTIAL RESPONSIBILITIES** + Lead to provide strategic consultation to business customers in defining or ... of architecture and business problems and serve as a technical or business lead for highly complex...expectations of customers, partners and management + Participate in customer walkthroughs and plans; design and technical … more
- iCIMS (Hartford, CT)
- … Education and promote self- service resources. + Serve as the customer 's technical advocate in product or support escalations, coordinating closely with ... enablement content and product roadmap planning. **Qualifications** + 2-5 years in a technical customer -facing role within SaaS, preferably HR Tech (ATS, HCM, or… more
- Lumen (Hartford, CT)
- … customer journeys and business requirements (eg, ticket creation, service modification, billing inquiries) into clear, actionable technical specifications ... shape the future. **The Role** We're seeking a **Sr. Lead Product Manager, AI, Agentic Capabilities & Customer...role is about building the next generation of digital service , moving the customer experience from **interaction-first… more
- Broadcom (Hartford, CT)
- …VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success. + You will engage resources ... you fascinated by Application Load Balancing and multi-cloud application service ? + Are you always looking for better and...support staff. + Map additional VMware solutions to the customer 's unique business and technical requirements +… more
- Oracle (Hartford, CT)
- …with technical and non- technical staff at all levels of the Customer organization. + Understanding of CSS Service Portfolio (Cloud and On-prem). ** ... teams in strategy development and execution by providing subject matter business/ technical expertise in Oracle Products especially products that fall under OCI… more
- Oracle (Hartford, CT)
- …with technical and non- technical staff at all levels of the Customer organization. + Understanding of CSS Service Portfolio (Cloud and On-prem). + Proven ... PaaS), GCP, AWS and Azure. Act as a trusted technical advisor and liaison between Customer and...release cycles, business enhancements and production break-fix solutions. + Lead and oversee end to end SDLC process from… more
- ESPN, Inc. (Bristol, CT)
- …understanding of Remote Event Workflows and Terminology Ability to provide exceptional customer service to our partners **Required Education** **:** High School ... **Position Summary:** The REMI Technical Operations Manager will be responsible for the...a non-traditional production model. They will assume oversight and lead teams across various business units to ensure success… more
- Optiv (Hartford, CT)
- …trusted advisor, and overseeing delivery excellence. This role balances deep technical expertise with engagement management, customer relationship leadership, ... * Translate client business goals and security requirements into actionable technical strategies, architectures, and roadmaps. * Lead complex problem-solving,… more
- Oracle (Hartford, CT)
- …Access and Identity Management (PIAM) technologies. We are seeking a seasoned Technical Program Manager to lead the vision, development, and modernization ... Access and Identity Management (PIAM) technologies. We are seeking a seasoned Technical Program Manager - BADGE & BADGE-DC Application(s). Oracle's Global Physical… more
- Oracle (Hartford, CT)
- …multiple technical issues reported by customers Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, ... Description** As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers… more