- TurboTax (Battle Creek, MI)
- …from April 9-15 for all hours worked Fast 24 hour Certification3 As a Customer Service Representative, you will help TurboTax customers by answering their ... Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be...our customers needs while driving innovation and providing top-notch service . xrbllit Remote working/work at home options are available… more
- Capital One (Lansing, MI)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Concentrix (Lansing, MI)
- …Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) + Familiarity with ... Home (https://jobs.concentrix.com/) "Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Location United States… more
- Teleperformance USA (MI)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Teleperformance USA (MI)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** ** Customer Service & Sales Representatives field … more
- Teleperformance USA (MI)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Coinbase (Lansing, MI)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... you'll be doing* * Lead multiple engineering teams building customer -facing tools that power our chat , email,...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- Percepta (Dearborn, MI)
- …verbal and written communication skills * Detailed listening skills * Strong customer service , interpersonal, and relationship-building skills * Time management ... service across each market we support. As **French Customer Experience Specialist** in **Allen Park, MI** , you'll...Tech SME's for case progression + Critically important to agent success and customer satisfaction includes keeping… more
- Public Consulting Group (Lansing, MI)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Percepta (Dearborn, MI)
- …* Minimum 3-5 years' experience in training, public relations, public affairs, sales, marketing, customer service , or any combination thereof. * 1 to 3 years of ... social media application whether it is via phone, video chat , or online chat . Advanced Guides will...career that is aligned with their interests. o Exceptional customer service o Automotive Industry o Cutting… more
- Coinbase (Lansing, MI)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- H&R Block (Royal Oak, MI)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Deloitte (Detroit, MI)
- …Support Analyst II will provide full Product Support to users via email, phone, and chat , and will be responsible to maintain product SLAs via a ticketing system for ... Tax Application Support to internal and external users via email, phone, and chat ; maintain SLAs using a ticketing system. + Analyze, resolve, and track support… more
- Coinbase (Lansing, MI)
- …agent experience across chat , phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Kyndryl (Lansing, MI)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
