- Novo Nordisk Inc. (Battle Creek, MI)
- …or more of the following areas preferred: Pharmaceutical/Healthcare, Sales, Consulting, Customer Service or Military Relevant Novo Nordisk experience preferred ... with external customers and during company sponsored meetings: Strategic Planning- Pre- Call Planning Creates Customer Engagement-Open Purposefully, Uncover Needs… more
- Henry Ford Health System (Troy, MI)
- …all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... Determine training, policy, procedure and benefit needs relating to customer service as a result of quality...environment. + Three (3) years of customer service management experience in a moderately large call… more
- University of Michigan (Ann Arbor, MI)
- Call Center Manager Inbound Apply Now... call center employees comply with providing quality customer service . + Adopts practices to improve ... and each respective team member. Physician Relations and Outreach Call Center Manager will actively lead the...+ Coaches call center staff through challenging customer service issues. + Counsels employees and… more
- IMSolutions, LLC (Lansing, MI)
- Call Order Program Manager , Federal Agency Contracting - Contingent Remote Full Time \#1210 - Client Services Manager /Supervisor Share ... a federal contract.** IMSolutions seeks a strategic and experienced Call order Program Manager to fill an...may supervise facilitators on the team. + Assisting the customer in determining schedules, reviewing deliverables, and participating in… more
- Trinity Health (Ann Arbor, MI)
- …education in business or related field preferred 3+ years' previous experience in a customer service call center - healthcare knowledge preferred. **REQUIRED ... typing skills and computer literacy including a solid understanding of customer service applications, telephony, communication platforms, Microsoft Word,… more
- Trinity Health (Ann Arbor, MI)
- …base to prioritize complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers' questions and ... equivalent. Some college education preferred. + 4+ years of customer service experience, with 1+ years of...Demonstrate the ability to supervise others and cover regional call center manager during times of absence.… more
- MSC Industrial Supply Co. (Southfield, MI)
- …be the liaison between business leaders and coordinators to increase specific or general customer service and call center operations knowledge. Trains other ... and trains supervisor to ensure exceptional core metrics, productivity, customer service and reporting. + Manages processes...groups monitored using various tools + Works with the Call Center Manager with all duties inherent… more
- TEKsystems (Flint, MI)
- …verbal and written Clear and articulate speech as this position is over the phone Customer service experience (could be call center, retail, banking, face to ... the Lead Client Service Representative, Supervisor, or Call Center Manager . 10. Meets all standards...face or over the phone customer service ) Shift flexible Nice to haves:… more
- Pearson (Lansing, MI)
- …and Knowledge:** + High School Diploma or equivalent required + Must possess excellent customer service skills. + Call center experience is preferred + ... in making decisions as part of the recruitment process. **Job:** CUSTOMER SERVICE **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME… more
- WM (Bay City, MI)
- …that arise on the route. + Communicates customer requests, issues, or service changes to Route Manager and Dispatch. + Completely dumps all containers ... review/repair. + Immediately reports any unsafe situations or unscheduled service calls to Route Manager and Dispatch...and leaves the customer 's location clean and free of debris. + Positions… more
- Ford Motor Company (Lansing, MI)
- …for identity resolution, ensuring that our solutions meet the needs of marketing, customer service , product development, and other key stakeholders. + Drive the ... world-class strategists, innovators, creators, and technicians and searching for a Product Manager , Customer Identity who will help to transform our relationship… more
- Lumen (Lansing, MI)
- …Qualifications** + * Bachelor's Degree or minimum, 3-5years of related experience * Customer service , problem solving and analytical skills * Verbal, written and ... the world and shape the future. **The Role** The Customer Care Manager IV is the single...issues in the areas of order entry, order validation, service activation, test and turn-up, customer access… more
- Otis Elevator Company (Farmington Hills, MI)
- …faster, smarter world. Otis Elevator Company is searching for a highly motivated **Sr Manager , Service Sales** to lead a high performing team within the Michigan ... operating territory. The Service Sales Manager is managing all sales...leading to the growth of business and increasing continued customer loyalty in service and repair +… more
- Eaton Corporation (Galesburg, MI)
- Eaton's IS VEH VGNA division is currently seeking a Technical Product Service Manager . This position is based at our Galesburg, MI facility. The Product ... Service Manager (PSM) is to manage the...performance, suspension, steering. + Two years or higher with customer service + Basic knowledge of dealership/repair… more
- TTEC (Lansing, MI)
- …days and ignite your career with TTEC's award-winning employment experience. As a Service Delivery Manager working remote in the United States you'll be ... issues, and customer escalation while ensuring quality customer experience on every call . You're an...key success metrics associated with goals. These include: o Customer Satisfaction Score o Service Level Goals… more
- Holcim US (Kalamazoo, MI)
- … segment. The Market Manager works closely with fellow Sales Representatives, Customer Service & Logistics Manager , Plant Managers, Materials Performance ... system utilization of various sales tools and coordination with other sales and customer service personnel. The Market Manager will directly enter… more
- Hilton (Lansing, MI)
- …the growth and evolution of contact center products + Strategy and implementation of self\- service , customer \(guest and agent\) use of the tools and automation ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you… more
- Holcim US (Dundee, MI)
- …into account and call plans. + Implement the strategies, account plans, and call plans. + Nurture & build customer relationships while preserving the ability ... Area Sales Manager , Aggregates Requisition ID: 9990 Location: Dundee, MI,...management of a professional sales force, the oversight of customer complaint resolutions and the management of the overall… more
- Hilton (Lansing, MI)
- …the growth and evolution of contact center products + Strategy and implementation of self\- service , customer \(guest and agent\) use of the tools and automation ... chance to be part of the Hilton Reservations and Customer Care \(HRCC\) Team which is revolutionizing human hospitality...human hospitality in a digital world\. As a Senior Manager Product Management for Hilton's Contact Center platform, you… more
- Guardian Life (Lansing, MI)
- …knowledgeable of governing regulations and medical terminology. + Previous case management, customer service or call center experience desired **Salary ... Our award-winning contact center is known for delivering outstanding customer service experiences and we want to...they do. **Position Objective** : The FML Claims Case Manager II is responsible for proactively managing Leave of… more
