- HTC Global Services Inc (Troy, MI)
- …Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Technical Service Desk Analyst Job Description The Technical Service Desk ... Analyst provides first and second level support to healthcare employees and patients, employing high degree of customer...+ Minimum of 18 months experience working in a Service Desk Analyst role preferred + Previous… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, ... either Livonia, Michigan, or New Town Square, Pennsylvania.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under… more
- Vaco (Lansing, MI)
- Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, ... firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- Henry Ford Health System (Detroit, MI)
- …leaders + Takes the lead in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, and resolves problems ... to discuss performance, service improvements, quality of service , and processes. + Collaborates with IT ...billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The… more
- Henry Ford Health System (Detroit, MI)
- …DUTIES AND RESPONSIBILITIES: + Provide support to end users and interfaces with Service Desk personnel, providing knowledge base articles and guidance. + ... GENERAL SUMMARY: Under direction of the IT Manager, or the Director: manages the ...required. + One (1) year of experience in a Healthcare setting preferred. + Vendor Management experience preferred. +… more
- TEKsystems (St. Joseph, MI)
- …other support teams where necessary . To accurately record, update and document requests using the IT service desk system . To install and configure new ... an opportunity with an organization that could prosper your IT career to wherever your IT career...goals align? * Job Description: Our client a large Healthcare System throughout the Midwest has a multiple openings… more
- R1 RCM (Chesterfield, MI)
- …analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients check into ... need to have any previous experience or knowledge in healthcare . Since this is a hospital/lab environment, you will...what you can expect working in Patient Registration (Customer Service ):** + Working on computers and answering phones to… more
- Henry Ford Health System (Detroit, MI)
- …as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures ... that their application team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates, and resolves… more
- Fujifilm (Lansing, MI)
- …_(1/6/2025 7:06 PM)_ **_Requisition ID_** _2024-32947_ **_Category_** _Customer Service /Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare America ... Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible… more
- CAI (Lansing, MI)
- …across any of the following verticals: Healthcare , Tolls & Transportation, Finance, IT Solutions & Development, Service Desk , ServiceNow and Intelligent ... proposal writing or directly related discipline + Working knowledge of Information Technology ( IT ) service offerings, including, but not limited to Public Sector… more
- BeneLynk (Detroit, MI)
- …lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy ... laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions,...our government relations, to our outreach operations, is in service of this one central vision. WHO WE ARE… more
- University of Michigan (Ann Arbor, MI)
- …end-user computing, data management and analytics, cybersecurity, audio-visual technologies, and service desk , among other technology services and capabilities. ... 5. Long-term disability coverage 6. Flexible spending accounts for healthcare and dependent care expenses 7. Tuition reimbursement 8....the life cycle of services offered, using other viable service providers when viable. 8. Advocate for IT… more
- Henry Ford Health System (Detroit, MI)
- …Linux, UNIX Server Administration, preferred. + 3-5 years applicable experience in a Healthcare Help Desk or Healthcare application support role, preferred. ... of core system processes and interdependencies. + Thorough understanding of customer service processes. + Thorough understanding of change control processes & IT… more
- Learning Care Group (Novi, MI)
- …Engineer is responsible for designing, implementing, and maintaining an organization's IT systems. This role involves planning and engineering the network ... trends. + Provide technical support and guidance to other IT team members. + Ensure compliance with company policies...the organization. + Handle escalated tickets from the help desk , providing timely and effective resolutions. + Assists with… more
- Prime Therapeutics (Lansing, MI)
- …to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the licensing ... IT application and conduct general maintenance of the licensing...assigned **Education & Experience** + Bachelor's degree in business, healthcare , or related area of study, or equivalent combination… more
- LifePoint Health (Marquette, MI)
- …for basic incident and request resolution and re reported to the division service desk . Performs initial assessments, triage, research, and resolve basic ... appropriate response. Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests. Promptly escalates… more
- Henry Ford Health System (Detroit, MI)
- …minutes, meetings and facilitate discussions with all stakeholders [business unit & service line operations leaders, finance, IT , pharmacy, nursing, lab, ... therapies recommended for formulary inclusion with front-line stakeholders [ex: clinical front- desk , auth specialist, nurse, pharmacist] to ensure a seamless and… more