- CAI (Lansing, MI)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Insight Global (Flint, MI)
- Job Description Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for ... This will be a high call volume position and requires excellent customer service . Compensation: $17/hr to 19/hr Exact compensation may vary based on several factors,… more
- HTC Global Services Inc (Troy, MI)
- Service Desk Analyst Job Description The Technical Service Desk Analyst provides first and second level support to healthcare employees and ... Minimum of a HS diploma + Minimum of 18 months experience working in a Service Desk Analyst role preferred + Previous experience working in a nursing or… more
- Pearson (Lansing, MI)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual ... to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support… more
- State of Michigan (Dimondale, MI)
- …and oversight of the state retirement systems. About the position: The DTMB Client Service Center (CSC) provides technology help desk support to the state's ... performance. This role supports the CSC ensuring operational effectiveness across service areas. The analyst evaluates business processes, identifies… more
- Henry Ford Health System (Troy, MI)
- …Medicare Advantage, Medicare-Medicaid Program (MMP), and Medicaid lines of business. Analyst must identify trending issues on an ongoing basis and provide ... root/cause analysis when required. The Analyst will work with HAP's medical directors, nurses, pharmacists,...provide necessary support for audits and the development of desk level procedures. PRINCIPLE DUTIES AND RESPONSIBILITIES: + Conduct… more
- BAE Systems (Detroit, MI)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- General Motors (Warren, MI)
- …+ 5-7 years of customer service experiences in a technical setting. EDI help desk or support experience is a plus + 5+ years of EDI experience or other relevant ... EDI Team is seeking a System Configurator - EDI Analyst to work collaboratively within the team and with...external stakeholders with a laser-focus on providing outstanding customer service . **What You'll Do:** This role will entail supporting… more
- Livingston International (MI)
- Senior Trade Analyst Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs ... US Customs and other regulatory bodies + Audit Trade Analyst work for quality and compliance + Develop and...work for quality and compliance + Develop and deliver desk side training to Trade Analysts + Contribute to… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on… more
- Evolent (Lansing, MI)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- Public Consulting Group (Lansing, MI)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- TekSynap (MI)
- …analysis of user requirements and IT processes to enhance efficiency and service delivery. + Researches, identifies, and reports trends and patterns of recurring ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application of information security and cybersecurity… more