- Cognizant (Annapolis, MD)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- CAI (Annapolis, MD)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- TEKsystems (Baltimore, MD)
- We're looking for a detail‑oriented, customer‑focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for ... end users, providing technical support , troubleshooting, and issue resolution..., troubleshooting, and issue resolution in a fast‑paced help desk environment. Key Responsibilities + Manage, log, and resolve… more
- BAE Systems (Baltimore, MD)
- …solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing exceptional IT ... encourage you to apply. As a Tier 1 Initial Support Analyst , you'll provide Tier 1 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- Koniag Government Services (Baltimore, MD)
- …**Job Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type** **Hourly** **Hiring Min Rate** **26.45 ... a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government...through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …video: https://vimeo.com/732533072 Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located at ... integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and… more
- Xerox (Annapolis, MD)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- Teradata (Annapolis, MD)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …1.5 - 2 hours commute from Aberdeen Proving Ground, MD for IT support . **Desired Qualifications:** + Outstanding customer service and communication skills. + ... for a committed IT professional to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command (ATEC) at the Aberdeen Proving Ground… more
- Public Consulting Group (Annapolis, MD)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within… more
- Exelon (Baltimore, MD)
- …in being inclusive and creative, and value safety, innovation, integrity and community service . We are a Fortune 200 company, 19,000 colleagues strong serving more ... career. Are you in? **Primary Purpose** Provide functional application support to the finance community for the Oracle Cloud...improvement through use of technology + Respond to help desk tickets, data requests and perform special projects as… more
- Johns Hopkins University (Baltimore, MD)
- … team members, as scheduled in Baltimore/Washington DC Classified Title: Sr. Technical Support Analyst Job Posting Title (Working Title): IT Technical Support ... and emerging technologies. **Specific Duties & Responsibilities:** Services and Support + Respond to and resolve service ...equivalent. + Three years of related experience, including help desk or comparable IT client service . +… more
- Johns Hopkins University (Baltimore, MD)
- …+ Act as informational resource on hardware and software questions/issues by serving on Help Desk or support desk . + Remain current on technology solutions ... equivalent. + Three years of related experience, including help desk or comparable IT client service . +...+ Issue Tracking - Developing Classified Title: Sr. Technical Support Analyst Job Posting Title (Working Title):… more
- Eurofins US Network (Baltimore, MD)
- … tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide ... w/increasing responsibilities** + 1 yr. minimum of Help Desk Support (or equivalent) + 1 yr.... Service Representative Certification (or equivalent) + HDI Support Center Analyst Certification (or equivalent) +… more