- EDB (Boston, MA)
- …For more information, visit www.enterprisedb.com **Job Description:** Reporting to the Global IT Service Desk Manager, this role will provide outstanding IT ... DB are the customers of our internally facing IT Support teams. Our goal is to provide them with...Our goal is to provide them with exceptional customer service ! Some of the common duties include: **What your… more
- Insight Global (Boston, MA)
- …and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years) - Proven expertise with ... for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve...service skills and communication skills - onsite technical support experience as well as remote support … more
- State of Massachusetts (Chelsea, MA)
- …technical assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst *is to handle the processing of Tier 1 ... of each issue to categorize and escalate support , as needed. The Service Desk Analyst will effectively collaborate and communicate with other End User … more
- Beth Israel Lahey Health (Charlestown, MA)
- …when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support .** **Diagnose and resolve simple to ... documented solutions and research technical issues to resolution A Service Desk Analyst requires an...related work experience required in 2 plus years of Service Desk /IT Support experience supporting… more
- Robert Half Technology (Cambridge, MA)
- …long-term contract employment opportunity. In the role of a Help Desk Analyst , your responsibilities will include providing technical support to students and ... Description We are seeking a diligent Help Desk Analyst to join our team...faculty, maintaining hardware and software systems, and managing customer service inquiries. The role also requires travel between our… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... IT Help Desk Technician The IT Help Desk Technician will provide Level 1-2 support ...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- BAE Systems (Hudson, NH)
- **Job Description** BAE Systems has a job opening for an Engineering Tools Technical Support Analyst for our New Hampshire facilities. As a key member of the ... Engineering Tools team, the support analyst is responsible for the day...developing and executing installation procedures, testing, troubleshooting, responding to service desk break/fix tickets and service… more
- Patriot Group International, Inc (Devens, MA)
- …to 8 hours daily. Patriot Group International Inc. is a global mission support service provider with expeditionary capabilities, providing services to select ... Intelligence Specialist, USAF - 1N791 Human Intelligence Specialist, 1N490 Intelligence Fusion Analyst OR other DoD joint service intelligence specialty codes,… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... by identifying, researching, and resolving technical problems. The IT analyst will help support a variety of...+ At least 2 years of experience in a support or service role, actively interacting with… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... teams and business stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of… more
- Sevita (Boston, MA)
- …the project tools + Support production applications by responding to service desk assignments, tracking problems/issues, and following up with customers + ... lives of the individuals it serves? As the Senior Analyst for Applications Programming, you are responsible for new...initiatives and enhancements to new and existing systems and support ; as well as acting as technical project lead.… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Sr. Compliance Analyst (Regulatory Intelligence and Assessment) - Remote **Job Description** The Senior ... Compliance Analyst assists in the implementation of Prime's compliance programs...requests for information and proposals, + Develop/revise/maintain departmental SOPs, Desk Top Procedures, and source documentation + Assist with… more
- TEKsystems (Allston, MA)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ideal ... Handle a range of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop, and O365… more
- Novo Nordisk (Lexington, MA)
- …network, security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. ... Essential Functions + Provides technology support and service : + Develops strategies and...apply knowledge in troubleshooting situations + Understanding of remote support and help desk ticketing systems +… more
- BHI Energy (Weymouth, MA)
- …BHI Energy BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical ... on multiple end markets, united by our level of service and quality, our unique partnership approach to our...our internal culture of how we interact with and support each other. To learn more about us, go… more