- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support through analysis and problem ... for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and... Service Desk analyst is responsible for resolving support requests as well as meeting customer … more
- Manulife (Boston, MA)
- …field + 3 or more years of experiencein a technical support or technical customer service position + 3 or more years of experience with ... **The opportunity** We are seeking a highly skilled and experienced Meeting Technical Specialist to join our Enterprise Technology Services (ETS) group. This group… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Boston, MA)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support...networking and security technologies (eg VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) + Experience prototyping… more
- Evolv Technology (Waltham, MA)
- …Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of ... The Elevator Pitch Evolv is looking for a Technical Support Associate to join our...the product, and product issues enough to assist with customer support . + Shadow the rest of… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '...role is not directly hands on keyboard within the customer 's environment for troubleshooting customer support… more
- Johnson Matthey (Boston, MA)
- …+ Providing technical service to customers through direct customer support . Building and maintaining effective partnerships with customers in an ... of that success story. As a Technical Service Engineer you will work independently (with support...Market, and Manufacturing teams on new product development. Providing technical and market information with a customer … more
- Mitsubishi Chemical Group (Boston, MA)
- ** Technical Service & Applications Development Engineer (1768)** + Title: Technical Service & Applications Development Engineer + Group Company: ... development and offer our associates opportunity for advancement. Job Purpose The Technical Service & Applications Development Engineer position is responsible… more
- Sutherland Global Services (Boston, MA)
- … the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our clients, a ... practice advice to customers + Manage cases in our customer support tools to ensure issues are...Knowledge of Email systems and Networking experience in a technical support /help desk environment + Proven understanding… more
- PSI Services (Boston, MA)
- … technical discussions with clients. + Experience in effective customer service , client management, and/or technical support is preferred. + Knowledge ... + Deliver webinars, presentations, trainings and record videos to support the HiSET Program. + Work with HiSET leadership...technologies. + Must have excellent time management, communication and customer service skills. + Ability to build… more
- CAI (Boston, MA)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Amazon (Westborough, MA)
- …- BS in Engineering, Computer Science, or related field - Experience providing technical customer support - Knowledge and/or working experience with ... Description Job summary Technical Support Engineer - Mechatronics and...customer feedback and using that feedback to improve service . You are expected to be able to work… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our ... team interacts with leading companies and believes that world-class support is critical to customer success. AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Amazon (Boston, MA)
- …and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... team interacts with leading companies and believes that world-class support is critical to customer success. AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Wolters Kluwer (Waltham, MA)
- …is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer -facing technical documentation for a range of embedded drug ... accuracy and completeness of documentation. + Review and edit documentation and customer communications for clarity, grammar, and technical accuracy. Adhere to… more
- Verint Systems, Inc. (Boston, MA)
- …of Job Function:** As a valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team, you will provide technical support to ... installations and training. + Works with higher level technical support employees to assist with problem...and analytical skills. + Proven record for delivering exceptional customer service . + Works effectively and supports… more
- CVS Health (Providence, RI)
- …make health care more personal, convenient and affordable. **Position Summary:** **As a Technical Support Representative, you will be working in a positive ... Minute Clinic and Photo. Reporting to the Manager of Technical Support , this role requires a detailed...live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient… more
- Insight Global (Boston, MA)
- …and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years) - Proven expertise ... with positive customer service skills and communication skills - onsite technical support experience as well as remote support - Experience with ACD… more
- IGT (Providence, RI)
- Technical Support Engineer III Location: Las...RGS with focus on vital process changes to Customers, Customer Service and RGS Service ... create value by adhering to the highest standards of service , integrity, and responsibility. IGT has approximately 10,500 employees....an industry leader? IGT is looking for a remote Technical Support Engineer to join its iGaming… more
- Rocket Software (Boston, MA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Technical Support Engineer assists Rocket customers with complex questions and ... to respond to customers. + Track and document inbound support requests and ensure proper notation of customer...experience adapting to change and managing priorities. + Strong customer service skills in interacting with both… more