- Zones LLC (Boston, MA)
- …to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level ... IT Help Desk Technician Professional Services...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Vaco (Boston, MA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- Motion Recruitment Partners (Boston, MA)
- …- $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support for the organization. This is a fully on-site position in ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- ManpowerGroup (Boston, MA)
- ONSITE POSITION: CTR is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This is a fully on-site position at ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- Robert Half Technology (Boston, MA)
- …desktop imaging, and deploying patches/security fixes. Responsibilities: * Provide comprehensive Help Desk / Service Desk Support, responding to and resolving ... are offering a permanent employment opportunity for a Help Desk Analyst II in Boston, Massachusetts. This role involves...troubleshooting any issues and ensuring seamless communication across the team . * Offer support for Mac and Google systems… more
- Robert Half Technology (Boston, MA)
- …the financial industry. Key Responsibilities: + Provide rapid resolution to end-users IT related issues via email, telephone, self- service requests, and ... technologies. Requirements + Minimum of 5 years of professional IT help- desk or IT analyst...Linux/Mac command line tools. + Proven experience in customer service . + Excellent problem-solving skills and the ability to… more
- Deloitte (Boston, MA)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... the center of our client's business. By joining our team , you could help C-suite and program leaders transform...devices. + At least five years of experience providing IT Support (Desktop/Help Desk ), systems administration, and… more
- Maloney Properties, Inc. (Wellesley, MA)
- …hours are 9:00am to 5:00pm, Monday to Friday (these hours are flexible, depending on team coverage for the Help Desk ). + Troubleshoot and resolve incoming help ... The role of the IT Specialist is to work on the Maloney...execute tasks in a high-pressure environment. + Exceptional customer service orientation. + Experience working in a team… more
- Boston University (Boston, MA)
- The Client Support II position is part of the GSDM IT team . They report to the Service Desk Manager. Their primary role is to support the GSDM IT ... standardized configurations. Collaboration and Teamwork + Work with the Service Desk Manager and the team...response to clients. + Work closely with the other IT teams to assist in daily functional operations of… more
- R1 RCM (Providence, RI)
- …get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job. + A team you can rely on. We care about your progress toward ... analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients check into… more
- H&R Block (Franklin, MA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... **552099BR** **Title:** Associate Team Leader **Our Company** **:** At H&R Block,...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone call, voicemails and faxes, appropriately communicating with ... the Woods Mullen Patient Benefits Coordinator and join a high-functioning, interdisciplinary team with unique and multifaceted responsibilities. In this role as the… more
- Guidehouse (Boston, MA)
- …are configured per security standards. Accurately records, updates and document requests using the IT service desk system (ie Jira, ServiceNow). + Assists ... Trust Guidehouse Digital is looking for a go-to personality confident in laboratory IT support with a laboratory, health technology background, who will convey that… more
- Candela Corporation (Marlborough, MA)
- …guidelines. . Participates in meetings with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may be required, ... the supervision of the Helpdesk Supervisor or Director of IT Infrastructure and Operations, which are broad in nature...5 years' experience working as part of a help desk team in a global company with… more
- NTT America Solutions, Inc. (Boston, MA)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks...of the IT industry and standards for IT service management. + Advanced experience in… more
- Ensono (Boston, MA)
- …and client representatives **Other Qualifications** + Familiarity with the following tools: Service Manager, CASD Service Desk or ServiceNOW Configuration ... communicate, and resolve issues to maximize the benefit of IT systems while mentoring team members with...Management Database, Inventory asset management, HP Service Desk , BMC for iSeries, Halcyon and… more
- Deloitte (Boston, MA)
- …this role will end on 1/10/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal desk and contract ... opportunities to help ensure a seamless risk management experience for client service executives. + Ensure that contracting requirements are met and handled in… more
- Deloitte (Boston, MA)
- …deal desk and contract review activities. Supports our sales team with deal and contract structuring, RFI/RFP/Proposals, and contract review, drafting custom ... 1/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with...terms. + Work actively with account leadership and quality team to identify and help mitigate post-signature delivery and… more
- Mass Insight Education & Research (Boston, MA)
- …resolution of accounting and payroll issues * Vendor management for our outsourced IT support functions, including Help Desk , network and firewall maintenance, ... in consistent, data-based, and transparent ways * Foster a positive, collaborative, and service -oriented culture within the finance team ; serve as a role model… more
- CAI (Boston, MA)
- …Sector, across any of the following verticals: Healthcare, Tolls & Transportation, Finance, IT Solutions & Development, Service Desk , ServiceNow and ... proposal writing or directly related discipline + Working knowledge of Information Technology ( IT ) service offerings, including, but not limited to Public Sector… more