- GovCIO (Boston, MA)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support ... and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall… more
- CVS Health (Boston, MA)
- …after all prerequisites have been completed. Coordinates with other IT Tier 2 areas to resolve incidents and complete service requests as necessary. ... details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to...8-4:30pm for the first 6 weeks) Preferred Qualifications: + 2 + years of desktop support experience. + Excellent Customer… more
- Candela Corporation (Marlborough, MA)
- …performance, setting remote access, and monitoring system health. . Serve as anescalation point ( tier 2 and 3) for the helpdesk team to solve end-user requests. ... they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1- ...with fellow staff to get updates and discuss IT service or support-related matters. . Some shift work may… more
- Robert Half Technology (Marlborough, MA)
- Description Client is seeking 3 Level 2 Technical Support to backfill a current FTE going on paternity leave. This individual will provide IT support for onsite ... employees and escalations from L1 services desk for clients remotely. On a daily basis will...final solutions by troubleshooting issues while providing exemplary customer service . Must be technically capable and a self-starter with… more