- Datavant (Boston, MA)
- … experience programs. **Qualifications:** + 10+ years of experience in End User Services , IT Service Delivery, Desktop Operations, or similar technical ... + Provide strategic leadership and operational oversight for all end - user services functions, including desktop operations, onsite support, service … more
- TEKsystems (Needham, MA)
- …process improvement initiatives, and will also perform remote support. This position reports to the Director , End User Computing and will be located in the ... in Vancouver, BC, and an outsourced Tier 1 remote service desk. The team supports laptops, mobile devices, Lab... knowledge base articles and process documentation. * Provide end user training with office software, email,… more
- Citizens (Westwood, MA)
- …experiences that are simple, human, and accessible to all. We're looking for a Director of Design Engineering to lead our front- end engineering team and scale ... that powers efficiency and consistency across the enterprise. As Director of Design Engineering, you'll build and mentor a...scale and expand a team truly dedicated to Front End expertise. What you'll do + Lead, grow, and… more
- Pfizer (Cambridge, MA)
- …**What You Will Achieve** **Design Delivery & Execution** + Execute end -to- end design process for assigned pods under Director guidance + Deliver ... of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams...and tools + Create design templates and components for self- service use + Support Communities of Practice with design… more
- PPL Corporation (Providence, RI)
- …off-the-shelf agentic AI capabilities from enterprise platforms (eg, CRM, ERP, field service ) with custom-built agents. + Drive end -to- end lifecycle: ... #PPLIND** PPL's Data and AI Office is seeking a Director Agentic AI Solutions and to be an integral...AI capabilities from enterprise platforms (eg, CRM, ERP, field service ) with custom-built agents. + Drive end -to-… more
- Capital One (Boston, MA)
- Director , Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... provides actionable insights. We are looking for an experienced and strategic Director of Marketing Technology (MarTech) to lead this critical function. **The Role**… more
- Highmark Health (Boston, MA)
- …and other staff members. Promotes the proliferation of a data driven organization in end - user processes and the integration of applications; as well as the ... driving the organization to a data-driven operating approach. + Accountable for service level agreements and expectations with end -users and external… more
- Wolters Kluwer (Waltham, MA)
- … services agreements, including software-as-a- service (SAAS) agreements, infrastructure-as-a- service (IaaS) and end - user -license agreements (EULAs)) + ... The **Legal Director & Assistant General Counsel - FCC** will...the Compliance Solutions business unit (Compliance Solutions). The Legal Director & Assistant General Counsel- FCC will, preferably, be… more
- Life is Good (Boston, MA)
- …development + You possess deep knowledge of the Shopify ecosystem, including front- end languages (HTML, CSS, JavaScript), back- end languages (Liquid, Ruby on ... C# is a must + You have Amazon Web Services experience: Redshift, RDS database, EC2, Cloud formation, Virtual...the job? Read on : YOUR OBJECTIVE As the Director of eCommerce Technology, you will be responsible for… more
- Publicis Groupe (Boston, MA)
- …of fearless, inventive and generous Unicorns of all kinds. **Overview** **Vice President Director , Technology - AI Strategy & Solutions** Digitas is seeking a Vice ... President Director , Technology - AI Strategy & Solutions to help...building and maturing our ever-accelerating bespoke AI platform in service of the rest of the agency. The team… more
- Staples (Framingham, MA)
- …to convert new and returning website visitors into customers. We work end -to- end with our sales, merchandising, finance, logistics, marketing, and technology ... professionals with strong eCommerce business acumen to join our team. The Director of Product Management, Conversational Search is a pivotal role that drives… more
- Bright Horizons (Newton, MA)
- …support and coaching to Product Managers to ensure that product solutions are meeting end user and business requirements, to ensure that work is prepared for ... delivery of the product roadmap to ensure provision of world-class products and services , with a focus on CRM capabilities powered by Microsoft Dynamics 365. The… more
- Cengage Group (Boston, MA)
- …the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and ... here:** As part of the North American Higher Education team, the ** Director , Demand, Faculty Marketing Programs** leads the development and execution of full-funnel… more
- Wolters Kluwer (Waltham, MA)
- …adoption of best practices and AI tool implementation. + Ensure programs Provide end user training as needed. **Additional knowledge and skills:** + Familiarity ... As the ** Director of Technology, Project & Program Management** you...allocation, budgeting (in partnership with the Finance team), and end -to- end delivery tracking of strategic initiatives. This… more
- Oracle (Boston, MA)
- …+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user , service rep, service ... the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX ...lead a high-performing product team, collaborating closely with Engineering, User Experience, Sales, Marketing, Services , and Customer… more
- Staples (Framingham, MA)
- …of our customers and business partners and deliver reliable, customer-centric technology services The **Senior Director , OMS Integrations** plays a strategic and ... support. + Drive configuration over customization mindset. + Manage end to end cost with delivery outcomes....and lead a continuous improvement framework for system performance, user experience, and support operations. + Build a KPI… more
- Takeda Pharmaceuticals (Cambridge, MA)
- …conceptual understanding of designing and implementing data warehousing and associated services such as ingestion, curing, self- service , automation, and other ... to the best of my knowledge. **Job Description** Join Takeda as the Associate Director , Rare Disease Data Product Management our of our Cambridge, MA office. Where… more
- Takeda Pharmaceuticals (Boston, MA)
- …and aligned + Work with peers across R&D DD&T to continuously improve service processes, optimize applications, and elevate user experiences. + Proactively ... the product vision. + Continually monitors and refines the product and performing service management + Optimizes user experience. + Oversee allocation and… more
- Lumen (Boston, MA)
- … architecture + Experience in building systems through API communication to facilitate end -to- end service workflows, in highly scalable fashion, across ... + Manage a team to decompose Platform and Product requirements into Features and User Stories which define acceptance criteria and work alongside the team to ensure… more
- Oracle (Boston, MA)
- …the customer experience across all support functions, which includes major incidents, end - user experience, release management, and system upgrades. + Handle ... **Job Description** Oracle Health Government Services seeks a skilled Customer Support Lead to...+ Detailed oriented, process driven methodology to deliver optimal end - user experience. + Effective team leadership, coaching,… more