- ServiceNow, Inc. (Waltham, MA)
- …impact on the function or industry. + 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity. + Experience leading customer ... value they are realizing from ServiceNow. + Identify customer needs and demonstrate account management capabilities to guide renewal closure. + Maintain an… more
- AON (Boston, MA)
- …change? Take a look at Aon! Our commercial risk team in Boston is looking for an Account Manager II. This is a hybrid role based out of our Boston, MA office. ... and clients succeed. What the day will look like: Partner with Account Executives on assigned book...commercial risk team in Boston is looking for an Account Manager II. This is a hybrid… more
- MongoDB (Boston, MA)
- …customers, creating expansion & evangelism in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers ... and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for...you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. **Experience:** + 2+ years… more
- Renaissance (Boston, MA)
- …to think of Renaissance as a partner **Qualifications** **For this role as Account Manager II, you should have:** + 4+ years with prior experience in ... for the best, own our actions, and grow and evolve. **Job Description** The Account Manager II is responsible for managing and selling Renaissance Learning's… more
- MongoDB (Boston, MA)
- …customers, focused on retention and expansion in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ... of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for...you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. **Our ideal candidate will… more
- Cornerstone onDemand (Boston, MA)
- The Cornerstone Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong ... relationship with our clients, the Account Manager ensures high levels of client...position CSOD solutions to customers and prospective customers. + Partner with clients to build strategic plans for talent… more
- S&P Global (Boston, MA)
- …from our analytical solutions and data services. This role directly influences renewal outcomes, usage expansion, and account health. Through targeted engagement ... key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term… more
- Celestica (Boston, MA)
- …US **Summary** We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner ... and scale of a new program. **Detailed Description** The Channel Operations Manager will manage the operational efficiency and compliance of our global channel… more
- Wolters Kluwer (Waltham, MA)
- …(see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization ... and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that… more
- allego (Waltham, MA)
- …us as a top place to work. How you'll make a difference: As the Manager of Customer Solutions Enablement, you'll play a pivotal role in ensuring our customer-facing ... customer engagement process, supporting customer onboarding, implementation, adoption, expansion, and renewal motions with the right content and programs at the… more
- Sedgwick (Boston, MA)
- …Great Place to Work(R) Fortune Best Workplaces in Financial Services & Insurance Manager , Client Services | SIU **PRIMARY PURPOSE** : To manage accounts of multiple ... that impact customer satisfaction ensuring consistency in process within the account as well as client retention. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** +… more
- Quickbase (Boston, MA)
- Position Overview: Join the Quickbase Sales organization as a Manager of Commercial Accounts. You'll manage a team of Account Executives responsible for our ... this role, you will: * Lead a team of Account Executives that prospect with existing and work on...sales opportunities that from new business, cross sell/upsell and renewal sources * Work cross functionally to advocate on… more
- S&P Global (Boston, MA)
- …innovative customer engagement initiatives in close collaboration withMarketing, Product, Account Management, and Sales teams.Cultivate strong relationships with ... key attributes such as departmental use, geographic presence, and businessobjectives. + Partner with fellow CSMs to evaluate engagement across product areas and… more
- Norstella (Boston, MA)
- …in Salesforce, partnering with client team, and client communication surrounding the renewal through signature * Partner with and assist Client Success ... baskets) * Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables * Provide insight to operational efficiency and process… more
- Sedgwick (Boston, MA)
- …equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including ... Assistant Vice President Client Services **PRIMARY PURPOSE** : To determine account management strategies related to client service plans; to be responsible… more
- PagerDuty (Boston, MA)
- …operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. ... responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will...move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product,… more
- Evolv Technology (Waltham, MA)
- …the update effectively + Establish a scalable learning loop to educate internal and partner field teams as well as customers on the new features in the launch, ... eXpedite-driving cross-functional alignment and delivering against performance metrics like NPS, renewal rate, and time-to-resolution The Work: What will you do… more
- ServiceNow, Inc. (Waltham, MA)
- …Customer Outcomes, and Alliance & Channels. This position reports to: Senior Manager for Creator workflows, platform, Workflow Data Fabric and Process Mining In ... and retention within the assigned customers. + Work with customers and account teams to establish critical goals, or other key performance indicators and… more
- Amalgamated Bank (Boston, MA)
- …loan and key performance indicators. This position will also be required to partner with the portfolio management team in the ongoing compliance of and manage ... the renewal of loans in the existing portfolio. The candidate...will be accountable for the day-to-day work of the Account Executive team assigned to manage the union sector's… more