- NTT America Solutions, Inc. (St. Paul, MN)
- …with general direction from the client, stakeholders, team lead, or senior manager , to perform operational tasks to resolve all escalated incidents/requests in a ... unique and complex client environments. + Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and...VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / … more
- Medtronic (Minneapolis, MN)
- …and align strategy to accelerate product development + Work with Customer Care Operations Sr Manager to communicate business and operational developments, plan, ... Lead is a member of the NMPH Customer Care Operations team and is responsible for the development and...IVR scripts, outbound dialers and SMS. This role will partner with Contact Center leadership to ensure operational effectiveness,… more