- Mass Markets (MO)
- …Preferred (Not Required) + One (1) year of experience in customer service , technical support, inside sales, back-office, chat , or administrative support in a ... and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to a ssist customers in understanding their coverages… more
- Capital One (Jefferson City, MO)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Concentrix (Jefferson City, MO)
- …Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace) + Familiarity with ... Home (https://jobs.concentrix.com/) "Job Details **Dynamics 365 Customer Service & Omnichannel Consultant** Information Technology Other Location United States… more
- Teleperformance USA (MO)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Teleperformance USA (MO)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** ** Customer Service & Sales Representatives field … more
- Teleperformance USA (MO)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Coinbase (Jefferson City, MO)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... you'll be doing* * Lead multiple engineering teams building customer -facing tools that power our chat , email,...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- Dickinson Financial Corporation (Kearney, MO)
- …care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations. + The agent must be able to work a ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...+ High school diploma or GED + 1 year Customer Service , Retail or equivalent experience +… more
- Public Consulting Group (Jefferson City, MO)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Unity (Unity Village, MO)
- …skills, with the ability to make quick, effective decisions under pressure. + ** Customer Service :** Deep understanding of customer service ... specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat , text,… more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Coinbase (Jefferson City, MO)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- H&R Block (Kansas City, MO)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Coinbase (Jefferson City, MO)
- …agent experience across chat , phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Ryder System (Fenton, MO)
- …levels of the organization (peers, work groups, customers, supervisors) + Demonstrates customer service skills **Qualifications** + HS diploma/GED required + One ... The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial… more
- Kyndryl (Jefferson City, MO)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Liberty Utilities (Joplin, MO)
- Manager, Vendor & Workforce Management (Utility Contact Center)) LU Service Corp. Joplin, MO, US, 64804 **Our purpose is sustaining energy and water for life, and it ... operations serving gas and electric customers. This role ensures service delivery excellence through effective vendor governance, forecasting, staffing optimization,… more
- Ryder System (Kansas City, MO)
- …to meet sales projections and maximize proceeds while providing high level customer service . **Essential Functions** + Sales and Marketing: Frontline Sales ... the branch **Summary** The VSR is the frontline Sales Agent for Vehicle Sales. The VSR must work with...to Three (3) years or more in sales and/or customer service experience, Required + Strong computer… more