- Accenture (St. Louis, MO)
- …to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS ... and technology partners to design & deliver Service -focused solutions Plans and estimates delivery work...Accenture office Basic Qualifications 6+ years of experience in technology transformation, with a focus on CCaaS … more
- Accenture (St. Louis, MO)
- …agents. You've previously led a customer support transformation and understand large scale technology delivery . You understand how to identify and quantify cost ... and technology capabilities so they can deliver optimal customer service experiences Collaborate across teams, from visual designers to developers and data… more
- Kyndryl (Jefferson City, MO)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Oracle (Jefferson City, MO)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- Blue KC (Kansas City, MO)
- …collaboration and productivity. + Monitor key performance indicators (KPIs) for service delivery , incident response, and user satisfaction, implementing ... infrastructure, including administration of **NICE Contact Center as a Service ( CCaaS )** , call routing, and IVR...Develop and maintain an enterprise roadmap for end user technology , ensuring readiness for emerging tools and features in… more
- Cognizant (Jefferson City, MO)
- …experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ... Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service . As a proven leader and experienced Salesforce Architect, you will… more
- Deloitte (Kansas City, MO)
- …drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology , and creativity to ... + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including integrations to common desktop applications… more
