- GovCIO (St. Louis, MO)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 - customer - service -rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...pass onto a higher- tier team at the Service Desk. Respond to customer questions and… more
- GCyber (St. Louis, MO)
- GCyber is hiring a Tier 1 Customer Service Representative, to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the ... Tier 1 Customer Service Representative, you will: + Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you… more
- BAE Systems (Kansas City, MO)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service , analytical, and communication skills for… more
- BAE Systems (St. Louis, MO)
- …be expected to lead root cause analysis for escalated incidents, mentor and guide Tier 1 analysts, and document resolutions, trends, and recommendations in ITSM ... of a dynamic team that values innovation, teamwork, and customer satisfaction. As a Lead Tier 2...VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service , analytical, and communication skills for… more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- …of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard ... technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure,… more
- Robert Half Technology (St. Louis, MO)
- …to work in a fast-paced environment and manage multiple tasks. + Customer service -oriented with a positive attitude. Preferred Qualifications: + Experience ... Description Job Summary: The Level 1 Help Desk Technician is the first point...teams. The ideal candidate has strong communication skills, a customer -first mindset, and foundational technical knowledge. Key Responsibilities: +… more
- Mastercard (O'Fallon, MO)
- …digital enablement. Key Responsibilities Service Delivery & Operations Leadership * Lead Tier 1 HR service delivery across global inquiry channels, ... delivering front-line solutions and business enablement. The AskPeople Services team operates across tier - 1 HR service channels with a brand promise anchored… more
- Mass Markets (MO)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service...High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide… more
- Applied Materials (St. Peters, MO)
- …our benefits (https://hrportal.ehr.com/applied/) . **Key Responsibilities** Performs all standard service activities through Tier I unassisted. Performs standard ... new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips… more
- Oracle (Jefferson City, MO)
- **Job Description** Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top- tier architectural guidance ... and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle… more
- GovCIO (Jefferson City, MO)
- …job (https://careers-govcio.icims.com/jobs/6891/ service -desk-administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ ... with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as… more
- Rubrik (Jefferson City, MO)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Oracle (Jefferson City, MO)
- …management tasks. + Deploy, set up, and maintain testing environments. + Provide Tier III and other support per service request, complete cyber validation ... with the focus on excellence. Oracle's Federal Operations Production Service System Administrators provide system implementation, support, monitoring, and… more
- Leidos (Kansas City, MO)
- …You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support ... evenings and weekends. **Preferred Qualifications:** + Experience in IT customer service including two (2) years of...(2) years of IT ticketing system experience and one ( 1 ) year of experience in remote desk takeover tools… more
- Ralliant (Jefferson City, MO)
- …is responsible for retaining and growing non-managed temporary onsite accounts and selected managed Tier 1 and Tier 2 accounts across the US, Canada, ... touchpoints throughout the year. . Lead renewal efforts in collaboration with Customer Service Representatives (CSRs). . Deliver Tektronix's value proposition… more
- Oracle (Jefferson City, MO)
- …scalability across core OCI data services. This an exciting opportunity to deliver a new Tier 0 service from scratch and work with senior architects and leaders ... Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale,… more
- H&R Block (MO)
- …support teams + Support the delivery of the customer care experience through innovati ve 1 : 1 and 1 :Many service models for your portfolio of products ... and more + Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and...that complement the product vision and cut ac ross 1 : 1 and 1 :Ma ny ser… more
- Children's Mercy Kansas City (Kansas City, MO)
- …accuracy. Qualifications + Bachelor's Degree (Preferred) and 5-7 years experience in customer service , technical support, or other similar experience. This is ... and repair solutions before escalating to the next support tier . The Sr. Analyst oversees final review of all...Associate's Degree and 7 or more years experience in customer service , technical support, or other similar… more
- H&R Block (MO)
- …teams. + Support the delivery of the customer care experience through innovati ve 1 : 1 and 1 :Many service models for your portfolio of products ... and more + Provide strategic insights/lead improvement efforts in customer service and operations. Develop systems and...that complement the product vision and cut ac ross 1 : 1 and 1 :Many servicing channels.… more
- Oracle (Jefferson City, MO)
- …for the data services in Oracle Cloud. This an exciting opportunity to deliver a new Tier 0 service from scratch and work with senior architects and leaders at ... RustCon._ Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyper-scale,… more