- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Children's Mercy Kansas City (Kansas City, MO)
- …project work, demonstrating leadership. + Provides guidance and expertise to team members around Tier 2 technical support for a comprehensive set ... troubleshooting and repair solutions before escalating to the next support tier . The Sr. Analyst oversees final...Degree (Preferred) and 5-7 years experience in customer service, technical support , or other similar experience. This… more
- TEKsystems (Kansas City, MO)
- Description Provides Tier 2 technical support for a wide range of endpoints, ensuring the functionality of desktops, laptops, tablets, VoIP phones, and ... * Resolves basic to intermediate issues escalated from lower support tiers. * Utilizes technical and communication...work performed and completed through Incidents and Requests/Tasks. Provides Tier 2 support for organizational… more
- Oracle (Jefferson City, MO)
- …+ **Incident Management:** Serve as escalation point and leader for incident response, overseeing tier 2 technical support for field teams and ... of service development needs for equipment retirement and refresh projects. + **Day 2 Operations Management:** Proactively address 'day 2 ' operational issues to… more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- GovCIO (St. Louis, MO)
- …system. **Escalate complex problems:** + Report significant or recurring issues to higher-level support teams ( Tier 2 , Team Lead). **Communicate with ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...onsite position with some intermittent remote work. **Responsibilities** **Provide technical support :** + Triage tickets, answer phone… more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Robert Half Technology (St. Louis, MO)
- …in the ticketing system accurately and promptly. + Escalate unresolved issues to Level 2 or Level 3 support teams following established protocols. + Assist with ... Desk Technician is the first point of contact for end-users seeking technical assistance. This role provides basic troubleshooting, resolves common IT issues, and… more
- BAE Systems (Kansas City, MO)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117795BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Oracle (Jefferson City, MO)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Kansas City, MO)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Jefferson City, MO)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Jefferson City, MO)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Oracle (Jefferson City, MO)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Jefferson City, MO)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Jefferson City, MO)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Jefferson City, MO)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Jefferson City, MO)
- …into dedicated, hybrid, multi-cloud, and edge deployments. Within OCI, the Technical Strategy & Oversight (TSO) organization builds the foundational systems and ... frameworks that power our most demanding tier -one services. From high-performance primitives to a next-generation runtime, TSO is where OCI's boldest infrastructure… more
- Oracle (Jefferson City, MO)
- **Job Description** Role Summary As a Member of Technical Staff , you will play a pivotal role in designing, building, and optimizing LLM infrastructure, agent ... bring agentic workflows into real-world deployments-at scale. This is a hands-on technical leadership role, ideal for someone deeply rooted in distributed systems… more
- Oracle (Jefferson City, MO)
- …Procurement, and Regional Security Operations. GPS is seeking a Technical Program Manager to lead a risk-driven, enterprise-scale vulnerability management ... and OT/IoT assets differently; ensure appropriate SLAs and controls by tier . + Maintain defensible evidence: scan results, ticket trails, approvals,… more