- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams + Support the delivery ... The Program Manager - Financial Services within the Product Support & Insights Team champion s our clients and...Services you will report to the Director of Product Support & Insights and set the support … more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams. + Support the ... The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s our clients and...Preparation you will report to the Director of Product Support & Insights and set the support … more
- ASM Research, An Accenture Federal Services Company (Jefferson City, MO)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- Robert Half Technology (St. Louis, MO)
- …system accurately and promptly. + Escalate unresolved issues to Level 2 or Level 3 support teams following established protocols. + Assist with onboarding new ... Desk Technician is the first point of contact for end-users seeking technical assistance. This role provides basic troubleshooting, resolves common IT issues, and… more
- Oracle (Jefferson City, MO)
- …analysis of complex mechanical issues impacting data center operations. Provide tier 3 support and technical escalation as required. + **Load ... and environmental conditions for current and planned IT loads. + **Project Support :** Collaborate with engineering and project teams to develop, review, and… more
- Oracle (Jefferson City, MO)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Kansas City, MO)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... The Technical Manager for Network and Edge Security is...technical expert with Practice Managers, Marketing, and Sales support organizations to develop new go-to-market solutions. * Lead… more
- Capital One (Jefferson City, MO)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Senior Manager, Technical Program Manager- Capital One Software (Remote) Ever...these same needs going forward. We are seeking top tier talent to join our pioneering team and propel… more
- Verint Systems, Inc. (Jefferson City, MO)
- …integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3 , and product house escalation teams, and ... www.verint.com. **Overview of Job Function:** The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with… more
- Oracle (Jefferson City, MO)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Jefferson City, MO)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Public Consulting Group (Jefferson City, MO)
- …client focus groups, requirements-gathering on features/topics, if needed. + Performs Tier 3 product troubleshooting and triage, including verifying replication ... in Education + Equitable Education + Recovery Services The Technical Business Analyst (TBA) will support the...guidance from Product Leads when needed. **Preferred Experience:** + 3 + years of business analysis and/or product design experience.… more
- Oracle (Jefferson City, MO)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Jefferson City, MO)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Jefferson City, MO)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Jefferson City, MO)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Jefferson City, MO)
- …into dedicated, hybrid, multi-cloud, and edge deployments. Within OCI, the Technical Strategy & Oversight (TSO) organization builds the foundational systems and ... frameworks that power our most demanding tier -one services. From high-performance primitives to a next-generation runtime, TSO is where OCI's boldest infrastructure… more
- Oracle (Jefferson City, MO)
- **Job Description** Role Summary As a Member of Technical Staff , you will play a pivotal role in designing, building, and optimizing LLM infrastructure, agent ... bring agentic workflows into real-world deployments-at scale. This is a hands-on technical leadership role, ideal for someone deeply rooted in distributed systems… more
- Oracle (Jefferson City, MO)
- …Procurement, and Regional Security Operations. GPS is seeking a Technical Program Manager to lead a risk-driven, enterprise-scale vulnerability management ... and OT/IoT assets differently; ensure appropriate SLAs and controls by tier . + Maintain defensible evidence: scan results, ticket trails, approvals,… more