- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- City of New York (New York, NY)
- …Director of Service Delivery with leadership experience in application support, service desk and project management essentials. Reporting directly to the ... Only candidates who are permanent in the Computer Systems Manager title or those who are reachable on the...service excellence. - Maintaining processes for inventory management, IT equipment utilization, and receipt of IT … more
- MTA (New York, NY)
- Category Manager ( IT ) Job ID: 14051 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: Indirect ... Operations #3 Date Posted: Dec 24, 2025 Description JOB TITLE: Category Manager ( IT ) DEPT/DIV: Procurement Operations, Indirect WORK LOCATION: 333 West 34th… more
- GovCIO (Trenton, NJ)
- …integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk , and other cross functional ... records + **Collaboration & Customer Support** + Work with service desk and IT support...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- CUNY (New York, NY)
- …technical consultative and/or administrative work. Under administrative direction of a university IT manager , with broad latitude of independent action or ... and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes that safeguard the… more
- CUNY (New York, NY)
- …on cloud or hybrid cloud applications. Under administrative direction of a university IT manager , with broad latitude for independent action or decision, all ... University's network and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes...and change management activities of one or more major IT service (s) and/or information technologies and evaluating,… more
- Compass Group, North America (New York, NY)
- …the opportunity to combine your passion for delivering a high level of service , with excellent people skills, and an enthusiasm for getting issues resolved quickly ... will be providing support to employees who work in a flexible (shared) desk environment an support move coordination. This role will ensure employees have a… more
- CUNY (New York, NY)
- …datacenters, networks and cloud deployments. Under administrative direction of a university IT manager , with broad latitude for independent action or decision, ... and maintains the University's network, operates the University's Data Center and Service Desk , and manages the processes that safeguard the University's… more
- Santander US (New York, NY)
- Senior Application Developer - CIB IT (Java, C++) Country: United States of America **It Starts Here:** Santander is a global leader and innovator in the financial ... Software Engineer serves as a senior level developer and/or project manager for multiple application initiatives. Analyzes, designs, develops and maintains software… more
- GovCIO (New York, NY)
- **Overview** GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. This ... on-site position in Newark, NJ. **Responsibilities** + Provide outstanding desk -side support, regularly scheduled backups, network storage allocation, and… more
- CUNY (New York, NY)
- Computer System Manager Level 4 - Director of Application Development **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information Technology ... a unit or group. This job is in CUNY's Classified Managerial Service . The full specification is available on our web site at… more
- The Hartford (New York, NY)
- Account Manager - OA09HN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here ... 3 days a week (Tuesday through Thursday). The Account Manager will serve as a critical partner to the...Wholesale Commercial Inland Marine organization. The individual focuses on service experience & book of business management with primary… more
- Hilton (New York, NY)
- …Operations Manager , you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in ... while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service , Front Office, Reservations and Front Desk Agents in the… more
- BlackRock (Princeton, NJ)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager ** will lead...periods of time to highlight trends and forecasts. + ** Service management proficiency** : 8-10+ years in IT… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... of New York employees serving in a permanent Civil Service title of either Computer Systems Manager ...Collaboration: Collaborate with Application Development, Windows systems and accounts, Service Desk , bureau liaisons and stakeholders. -… more
- BAE Systems (New York, NY)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST ... Description** **Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- Audacy (New York, NY)
- …a Week In Office expected) **Overview:** **This role is responsible for the Audacy Service Desk including all inbound L1 Triage, Request Fulfillment, and IT ... L2 Operations Support. Leading the Audacy 24x7x365 end-user support, IT operations and service management practices. As...operated services. This role will collaborate with the Knowledge Manager and Service Owners to document and… more
- MTA (New York, NY)
- …and storage area networks. + Work with database administrators, network administrators, help desk staff, and other IT technical resources to coordinate server ... RANGE: Level 5 - Min: $86,703 Max: $123,862 DEPT/DIV: Information Technology SUPERVISOR: Manager of Compute r Services LOCATION: 2 Broadway, New York, NY 10004 HOURS… more
- GovCIO (Trenton, NJ)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more