- Amazon (Seattle, WA)
- Description Amazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager , Concessions. The successful ... They will have a deep understanding and perspective on customer service strategy and lead the design...may need to flex and operate as a program manager one day, a product owner the next, and… more
- Amazon (Seattle, WA)
- …the place for you. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Manager to join ... and more. This position reports to the Sr. Finance Manager of the organization. The pace and growth of...common approaches and timelines . Key team member of Customer Service Finance team that contributes to… more
- Amazon (Seattle, WA)
- …Key job responsibilities - Interface between Amazon Regional business teams and Customer Service (CS) Concessions to facilitate defect reduction goals. - ... Description The Worldwide (WW) Concessions Planning Sr. Program Manager will have cross functional responsibilities and needs to be passionate about the customer … more
- Amazon (Seattle, WA)
- …MBA, 10+ years of experience in account management, sales, marketing, buying, customer service , or consulting 10+ years in related industries, such ... long-term strategic impacts on customers and businesses? As a Manager , Customer Success with Fashion & Fitness-Amazon...the team and organization. Act as a point of escalation for issues, questions, and concerns. Monitor & analyze… more
- Amazon (Bellevue, WA)
- …high-energy team of software engineers, product managers, user experience designers as well as customer service leads. The role is focussed on program that spans ... to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with… more
- Amazon (Seattle, WA)
- Description Amazon.com is broadly recognized as #1 in Customer Service (CS) in the US and abroad. At Amazon we drive innovation and customer obsession into ... department. We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and...the team The mission of the CET team within Customer Service is to create earth's best… more
- Amazon (Seattle, WA)
- …Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our ... internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- Amazon (Seattle, WA)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- Amazon (Bellevue, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where… more
- Amazon (Seattle, WA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create earth's best customer service solutions ... and improve the efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale. As a Principal TPM,… more
- Amazon (Bellevue, WA)
- …in the US, #1 for innovation, and is frequently ranked at the top in Customer Service . Amazon's technology business has a history and tradition of leading the ... with best-in-class customer experience. * Foster strong relationships with AWS Service Teams, building bridges that enable improvement and long-term customer … more
- Amazon (Bellevue, WA)
- Description We are seeking a stellar Risk Manager to join the Global Service Compliance (GSC) team supporting Amazon's Project Kuiper. Amazon's Project Kuiper is ... that allow Kuiper to move quickly. As the Risk Manager within the Controllership vertical for Kuiper GSC, you...that are scalable and right-sized. You will ensure early escalation and visibility for risks that have a high… more
- Marriott (Seattle, WA)
- …plans, cost models, etc. in written and/or oral formats. * Provide customer service to property leadership and associates at dedicated property/properties. ... Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The IT Manager is responsible for verifying the IT landscape supports the property business… more
- Amazon (Seattle, WA)
- …(AI) with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our science team to ... looking for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement...the organization. The mission of the CET team within Customer Service is to create earth's best… more
- Safran (Marysville, WA)
- …used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. Job duties include but ... Customer Service Representative 2 - SCM... Customer Service Representative 2 - SCM MV Company :...and say, "We did that". In the role of Customer Service Representative 2 you'll play a… more
- Amazon (Seattle, WA)
- …space. The candidate will be adept at anticipating bottlenecks, providing escalation management, and balancing customer needs versus technical constraints. ... business and customer needs versus technical constraints and timelines. Provide escalation management when needed. About the team Why AWS Amazon Web Services… more
- Amazon (Seattle, WA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description The North America Stores team is seeking a Senior Manager of Creative Operations to lead strategic roadmap planning, in partnership with cross functional… more
- Microsoft Corporation (Redmond, WA)
- …delivery (positive outcome) of managing Critical/Crisis Situations. Own all levels of escalation handling and customer communications. In this role, your ... We're looking to hire a Federal Critical Situation Manager /Business Program Manager to join Microsoft...* 2+ years of experience in a technical support, service delivery, and/or customer -oriented environment. * Experience… more
- Savers | Value Village (Bellevue, WA)
- **Job Title: Customer Service Specialist II** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for ... on:** Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal...problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports.… more
- Microsoft Corporation (Redmond, WA)
- …Security division is committed to reshaping security by empowering every user, customer , and developer with a security cloud that offers end-to-end, simplified ... while safeguarding our own internal estate. Within Microsoft Security, the Customer Experience Engineering (CxE) organization is instrumental in helping customers… more