- Burlington (Sterling, VA)
- …in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service Lead ... to provide exceptional, friendly and professional customer service at all times. You'll lead by...a competitive wage, flexible hours, and an associate discount. Part -time associates, based on hours worked, may be eligible… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the...You will be able to distill business objectives in service of developing and executing deal structures that maximize… more
- Zoom (Washington, DC)
- …these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting ... teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous… more
- CACI International (Sterling, VA)
- …Improvement Management Lead to drive our organization's efforts in enhancing service quality, efficiency, and customer satisfaction. The ideal candidate will ... Continuous Service Improvement Management Lead Job Category:...part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Coinbase (Washington, DC)
- …propose solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction (measured ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...a reasonable accommodation because of a disability for any part of the employment process, please contact us at… more
- Brink's (Annapolis, MD)
- …Job Category The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the ... accounts. The incumbent functions as primary escalation point for customer service issues and acts as the...ownership for pre and post-sales support issues initiated by customer and internal personnel . Lead activities… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Shift Lead with Agile methodology experience to join ... Service Desk Shift Lead Job Category:...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- Amazon (Arlington, VA)
- …technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system ... configurations to restore optimal service levels. Success in this role demands excellent diagnostic...focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. Work in a… more
- BJs Wholesale Club (Falls Church, VA)
- …delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members. Leadership: + Know their ... built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at...develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...with the Program Manager to drive process improvement and service delivery performance. Become an integral part … more
- TekSynap (Arlington, VA)
- … desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. The mission of FDIC's Chief ... Service Desk operational reports; + Represent the Service Desk team in a customer -facing role;...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Oshkosh Corporation (Frederick, MD)
- …planning, budgeting, business acumen + Written and verbal communication, customer service , stakeholder alignment, relationship building, problem solving, ... people do their jobs every day.** As a ServiceNow Lead Developer, you will serve as a technical leader...building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as… more
- The Childrens Place (Towson, MD)
- …for both internal and external customers + Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high ... **Location:** Towson, Maryland **Job Summary:** The Store Lead will be responsible for supporting the Store...team to maximize productivity through operational and product knowledge, customer service and participating in an completing… more
- CACI International (Sterling, VA)
- …status, operational issues, and improvement opportunities + Manage the execution of various customer service reports and surveys + Responsible for direct reports ... excellence and customer satisfaction + Demonstrated leadership abilities + Excellent customer service skills to understand client and Customer … more
- Deloitte (Mclean, VA)
- …global customer transformation by designing and implementing innovative experiences across customer service , sales, and field service . We blend strategy, ... team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery.… more
- CACI International (Sterling, VA)
- …Team Lead , you will lead a team of 8-10 members developing a software service that is part of a large SIGINT processing system. The service will ... Software Development Team Lead Job Category: Information Technology Time Type: Full...part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-… more
- GovCIO (Alexandria, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/6577/ service -management- lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** ... active in client's networks and posing a potential threat. Provides the customer with assessments and reports facilitating situational awareness and understanding of… more
- Amazon (Arlington, VA)
- …growing and accelerating a robust sales pipeline, and delivering on reliable Forecasts; Lead customer engagements with senior customer business and technical ... Description We are seeking a lead for our Healthcare AI and Life Sciences...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Arlington, VA)
- …business requirements and activities which deliver results * Develop tailored Service Level Agreements (SLA) which reflect government customer requirements ... and underserved communities around the world. The Principal Channel Partner Business Development Lead , will play a pivotal role in defining and selling customer… more