- NuAxis Innovations (Washington, DC)
- …Qualifications** + 1-3 years of experience in an IT Service Desk , Help Desk , or Customer Support role + Working knowledge of ITSM tools (eg, Remedy, ... **Tier I Service Desk Specialist** Location **Washington, DC**...supporting Windows environments and Microsoft 365 applications + Strong customer service , communication, and documentation skills +… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version...Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and… more
- NuAxis Innovations (Falls Church, VA)
- … Technician** for a Full-Time position. **Job Summary:** NuAxis Innovations is seeking a customer -focused Help Desk Technician to support the US Fish and ... ** Help Desk Technician** Location **Falls Church,...** Help Desk Technician** Location **Falls Church, VA** \# of...devices in an enterprise environment. . Strong communication and customer service skills. . Ability to work… more
- FREEMAN (Lanham, MD)
- …infrastructure including networks, computers, operating systems, data storage, security and " help desk " related functions. This position will support our ... Support company assigned mobile devices - Support showsite and service desk deployments and assist with setup...- Experience with MS Desktop/Server Operating Systems - Excellent customer service skills - Experience managing Apple… more
- AeroVironment (Arlington, VA)
- …teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and ... procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation...used in obtaining results; challenges are sometimes?unique. + Provide customer service and inter-departmental support + Analyze… more
- NuAxis Innovations (Washington, DC)
- …(Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. ... Desktop Support Technician will provide on-site client hardware and software desk -side support and remote client-side support for teleworkers, ensuring minimum user… more
- Applied Research Solutions (Washington, DC)
- …systems as needed, and route trouble tickets & support requests as required to Service Desk . + Review and automate workload deployments in support of the ... on users off the same stack. This person will help automate the configuration and deployment of said solutions...Azure that leverages cloud-based infrastructure such as Azure Kubernetes Service to support rapid software development. + Lead, plan,… more
- Tyto Athene (Reston, VA)
- …Tyto Athene is searching for a **Systems Analyst** to serve as a resource on the Customer Service Desk Team for remote support services for all customer ... MACs, printers and other peripherals. + Receive and log customer calls via telephone, voice, self- service tickets,...related field or equivalent. + Industry support center or help desk experience. + Working knowledge of… more
- Red River (Chantilly, VA)
- …successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. This is a hybrid role based ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...ServiceNow in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy… more
- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- TEKsystems (Odenton, MD)
- …any type of degree Skills Help desk support, Help desk , Troubleshooting, Customer service , Windows 10, Windows os, Active directory, Windows ... Description We are in search of a junior level service desk specialists to perform within password...or solutions to common problems as part of a customer self- help capability Requirements: 1) Must have… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Communication, Customer Service , Help Desk Support ... 0 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician I Transform technology into opportunity as a … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service , Help Desk Support,Technical Support ... 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR shift: Swings hours: 1400-2200 Advance how our… more
- ManTech (Laurel, MD)
- …with new releases and models + Must be able to create accounts, reset passwords, and provide help desk customer service via phone, or tickets + Must be ... system architectures to develop system requirements + Provide Tier 1-3( Help Desk ) problem identification, diagnosis, and resolution...carry and deliver workstations from inside the office to customer 's desk . The person in this position… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... government program entitled Maximo. + Call or write the customer to ensure satisfactory performance of service ...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- SAIC (Hanover, MD)
- **Description** SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Hanover, MD. (This position requires ... IT environment (ie, One IT). **Job Description** + Supports customer service requests and IT service...devices, and network interface devices. + In coordination with desk side support and service desk… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem Resolution **Experience:** ... the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT...our government client and exhibit the exceptional technical and customer service skills to resolve issues as… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Understanding of security procedures in classified environments + Strong customer service and communication skills + Experience… more
- TekSynap (Washington, DC)
- …NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential...equivalent within 45 days of start + Experience in customer service and IT support principles and… more
