- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join...ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... Service Center Frontline Account Manager Job Category:...formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or… more
- Leidos (Fort Belvoir, VA)
- …IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences. Facilitate ... **Description** This **Senior** **IT Service Management (ITSM) Problem Manager ** position...knowledge base articles related to problem tickets to help Service Desk and other support teams handle… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Time Teleworking for this position $141213.25 - $282427.55 The Senior Manager , Service Operations oversees Serco North America's frontline end-user… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager **...Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... schedule may need to flex to earlier if business demands require. The Senior Manager , Deployment Support Resource -One Yield will play a critical role in supporting… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- Guest Services (Alexandria, VA)
- …and PeopleSoft entries, and all weekly payroll procedures. + Oversee front desk operations and maximize efficient and service -oriented staff performance. Serve ... Amount: 60,000.00 USD Annual Job Summary: The Marina Assistant Manager supports the General Manager in all...role model for employees by providing and promoting exceptional service . + Serve as the point of contact for… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 01/06/2026 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Leidos (Fort Belvoir, VA)
- …Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations + Develop and enforce quality ... **Description** We are seeking an experienced **Senior ITIL Network Knowledge Manager ** to join our IT service management team supporting a DOD customer on… more
- Johns Hopkins University (Baltimore, MD)
- …as a first responder for critical building issues and medical emergencies, and prepare incident reports as required. + Oversee front desk concierge staff and ... We are seeking a **_Building Operations Manager ,_** **_SNF Agora_** who will be responsible for...and resolve a complex range of student and faculty service matters and provide timely responses. + Establish relationships… more
- TekSynap (Ashburn, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...(6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Cayuse Holdings (Arlington, VA)
- …and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... The Case Management Analyst (CMA) supports the client's cyber incident report case management and workflows, as well as...and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in… more