- New York State Civil Service (Albany, NY)
- NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS ... Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent… more
- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... Certification: n/a PRIMARY RESPONSIBILITIES OF THE POSITION: + The Dining Services Call Center Representative is responsible for the dispatching of a variety… more
- Insight Global (Rotterdam, NY)
- Job Description Insight Global is seeking a Customer Service Call Center Representative for our client in Schenectady, NY. As part of our team, a Customer ... Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Call Center Experience -Ability to handle un-happy… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- New York State Civil Service (Schenectady, NY)
- NY HELP No Agency Taxation & Finance, State Title Tax Information Aide ( Call Center ) Occupational Category Clerical, Secretarial, Office Aide Salary Grade Hourly ... the department, are essential.Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:*… more
- Broadview FCU (Albany, NY)
- …performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. + ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Northeast Shared Services (Schenectady, NY)
- Customer Rep - Social Media Dec 8, 2025 Schenectady, NY,...a plus. + Minimum 1 year experience in a call center , virtual customer service, or CRM-based role. ... US, 12308 Salary:17.08 - 25.61 SUMMARY The Shopper Experience Representative is responsible for providing world-class customer service in a dynamic customer… more
- Elevance Health (Latham, NY)
- …+ HS diploma or GED + Minimum of 1 year of customer service or call - center experience; or any combination of education and experience which would provide an ... **Utilization Management Representative I** **Virtual:** This role enables associates to...is granted as required by law._ The **Utilization Management Representative I** will be responsible for coordinating cases for… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized, preferred. +… more
- Cardinal Health (Albany, NY)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Pre-Service Rep I Essential Duties ... + Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- TEKsystems (Albany, NY)
- …Join GDIT? + Hybrid flexibility - work both on-site and remotely + No prior call center experience required + Career growth opportunities within a large national ... Start Your Healthcare Career with GDIT - Customer Service Representative (Hybrid) Location: Albany, NY Schedule: Monday-Friday, 9:15 AM...GED + 1+ year of customer service experience (retail, call center , etc.) + Comfortable working with… more
- St. Mary's Healthcare (Amsterdam, NY)
- …or Physician office setting working in a patient access position or call center environment required (or equivalent). Strong insurance knowledge specific ... by department leadership. Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support… more
- SolomonEdwards (Albany, NY)
- …Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the ... MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success...discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... NY HELP Yes Agency Motor Vehicles, Department of Title Motor Vehicle Representative 1, G-9 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... NY HELP Yes Agency Motor Vehicles, Department of Title Motor Vehicle Representative 1, Chinese Language G-9 (NY HELPS) Occupational Category Clerical, Secretarial,… more
- Cardinal Health (Albany, NY)
- …about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent ... AM ET to 5:00 PM ET, Monday to Friday (Remote) **_Job Summary_** The Representative II, Customer Service - New Patient Care is responsible for engaging with patients… more