- The Hertz Corporation (Albany, NY)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- Coinbase (Albany, NY)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Michaels (Saratoga Springs, NY)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - Saratoga Springs, NY Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Coinbase (Albany, NY)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... customers worldwide. You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing) tooling and you will collaborate closely… more
- Capital One (Albany, NY)
- Strategic Customer Development Manager , Northern CA - Business Cards & Payments (Remote-Eligible) **Strategic Customer Development Manager , Northern CA - ... needs are met in a seamless and beautiful way. To be successful, a Strategic Customer Development Manager will meet customers where they are and adjust their… more
- Capital One (Albany, NY)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Hilton (Albany, NY)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...Seven \(7\) years of project management and business process experience + Three \(3\) years' experience working… more
- SHI (Albany, NY)
- …with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI. **Role Description** + Executing against given ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention...relationships with key SHI customers to ensure a positive customer experience . + Working with SHI sales… more
- UKG (Albany, NY)
- …expectations and drive significant business growth. **About the Role:** The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise ... modules. **Preferred Qualifications:** * Proven track record of building and growing customer relationships in an Enterprise territory. * Experience building… more
- UKG (Albany, NY)
- … expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise ... ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong… more
- Wolters Kluwer (Colonie, NY)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... years direct healthcare experience preferred + 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on… more
- NTT America, Inc. (Albany, NY)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** . Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager ** is a skilled individual...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 6+ years of customer success,… more
- GE Vernova (Schenectady, NY)
- …cultural and contractual complexities. + Certified in Project Management (PMP/PMLP) with customer -facing and technical scope experience . About GE Gas Power GE ... efficient power people depend on today. The Gas Power Senior Services Project Manager will drive complex aftermarket projects involving upgrades on one or more of… more
- Intuit (Albany, NY)
- …a services/SaaS-based industry in a people leadership role. + Deep familiarity with customer experience and performance metrics, including, but not limited to: ... **Overview** Join the Intuit Customer Success team as a Senior Manager...and partners to cultivate an environment focused on the Customer and Expert experience . Ensure high-value interactions… more
- Philips (Latham, NY)
- … experience through expert coordination, technical know-how, and exceptional customer service. **Your role:** + You'll manage end-to-end project execution for ... **565700 Project Manager - Installations/Construction - Imaging Systems - Field...if:** + You've acquired at least 2+ years of experience in project management, construction, installation, or customer… more
- Walgreens (Saratoga Springs, NY)
- …Assistant Manager capacity, with people leadership, business management, and customer -facing experience . We will consider employment of qualified applicants ... law (and pursues PTCB certification, as required by state). ** Customer Experience ** + Engages customers and patients...customer expectations and builds loyalty. + Supports Store Manager in observing customer service trends, analyzing… more
- Walgreens (Saratoga Springs, NY)
- …technicians. Makes decisions regarding performance management including discipline and termination. ** Customer Experience ** + Engages customers and patients by ... manner and answers non-clinical questions to ensure a positive customer experience . Models and shares customer...efficient workflow. + At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records… more
- Walgreens (Halfmoon, NY)
- …teams are engaged and performing their responsibilities to achieve company deliverables. ** Customer Experience ** + Engages customers and patients by greeting ... operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to...timely manner and answers questions to ensure a positive customer experience . Models and shares customer… more
- Capital One (Albany, NY)
- City Experience Manager , San Francisco - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of technology, the warmth of human ... your teams - focused around high performance and exceeding customer expectations. + Our cultural pillars of Adaptability, Initiative,...GED, or Equivalent Certification + At least 5 years experience in the hospitality industry in San Francisco, CA… more
- Barnes & Noble Education (Albany, NY)
- …customers, and play an instrumental role in carrying out the directives of the manager . Cash handling, customer service, team building, and problem solving are ... students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array… more